Luton Borough Council (21 012 813)

Statement Closed after initial enquiries Drainage 27-Jan-2022

Summary: We will not investigate this complaint about a bill the Council sent to the complainant in 2021 for work carried out ten years ago at an address where she had not lived for more than ten years. There is insufficient evidence of fault by the Council to justify an investigation.

North Yorkshire County Council (21 012 620)

Statement Closed after initial enquiries Drainage 24-Jan-2022

Summary: Mr X complains about the Council’s decision not to carry out road drainage works to prevent flooding at his property. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Devon County Council (21 004 807)

Statement Not upheld Drainage 07-Jan-2022

Summary: Mr B complained about recent highway resurfacing works carried out by the Council near to his home. He said that as a result of the works his driveway floods in moderate to heavy rainfall. There was no fault by the Council.

Suffolk County Council (21 002 999)

Statement Not upheld Drainage 06-Jan-2022

Summary: Mr X complained the Council has failed to clear a ditch and maintain the drains along roads near his property. He says this has led to flooding affecting his garden and on the road. The Council was not at fault.

Kirklees Metropolitan Borough Council (21 011 584)

Statement Closed after initial enquiries Drainage 05-Jan-2022

Summary: We will not investigate this complaint about the Council’s refusal to unblock a culvert running underneath its highway. This is because it is reasonable for the complainant to pursue this matter in court which is in the best position to determine merits of the complaint.

Environment Agency (21 010 567)

Statement Closed after initial enquiries Drainage 20-Dec-2021

Summary: We will not investigate this complaint about the Environmental Agency’s (EA) refusal to carry out repairs to a flood defence wall at the edge of the complainant’s property. This is because it is unlikely we would find the EA to be at fault in the way it reached its decision.

North Tyneside Metropolitan Borough Council (21 007 921)

Statement Closed after initial enquiries Drainage 10-Dec-2021

Summary: We will not investigate this complaint about drainage because Mr Y’s insurers and the courts are better place to consider this complaint.

Cheshire East Council (21 001 585)

Statement Upheld Drainage 09-Dec-2021

Summary: Mr D complained the Council failed to take preventive action when he reported a blocked drain. We find the Council was at fault for its communication with Mr D. The Council apologised for this when it responded to Mr D’s complaint. It has also agreed to carry out service improvements to prevent a reoccurrence of the fault.

Dudley Metropolitan Borough Council (21 000 772)

Statement Closed after initial enquiries Drainage 06-Dec-2021

Summary: We will not investigate this complaint about drainage and defamation. This is because the courts are better placed than us to consider the complaints made.

Surrey County Council (21 011 270)

Statement Closed after initial enquiries Drainage 06-Dec-2021

Summary: We will not exercise discretion to investigate this complaint about the breach of a private drainage agreement with the Council. This is because it is reasonable for Ms X to seek a legal remedy in the courts.