Eastbourne Borough Council (21 017 712)

Statement Closed after initial enquiries Cemeteries and crematoria 17-Mar-2022

Summary: We will not investigate this complaint about problems that occurred at the complainant’s mother’s funeral. This is because it is unlikely we could add to the Council’s response or achieve anything more for the complainant.

North Lincolnshire Council (21 015 244)

Statement Closed after initial enquiries Cemeteries and crematoria 21-Feb-2022

Summary: We will not investigate this complaint about an over-running service fee that the Council charged the complainant’s funeral director. This is because there is insufficient evidence of fault by the Council.

London Borough of Lambeth (21 013 881)

Statement Upheld Cemeteries and crematoria 03-Feb-2022

Summary: We will not investigate this complaint about a lease on a burial plot. The Council has apologised for an incorrect record and failing to confirm receipt of the complainant’s cheque. I consider this an appropriate remedy to this part of the complaint. There is insufficient evidence of fault to justify an investigation into the remainder of the complaint.

Nuneaton & Bedworth Borough Council (21 003 382)

Statement Not upheld Cemeteries and crematoria 26-Jan-2022

Summary: Mr B complains the Council has not properly responded to his complaints about antisocial behaviour, large gatherings and breaches of regulations at a local cemetery. He says this causes distress to him and others when visiting. The Ombudsman does not find fault in how the Council responded the concerns raised.

London Borough of Islington (21 012 690)

Statement Closed after initial enquiries Cemeteries and crematoria 20-Jan-2022

Summary: We will not investigate this complaint about problems in a cemetery because there is insufficient evidence of fault by the Council. In addition, the Council has provided a proportionate remedy regarding a delay in providing a bench.

London Borough of Lambeth (21 013 589)

Statement Closed after initial enquiries Cemeteries and crematoria 18-Jan-2022

Summary: We will not investigate this complaint about burial regulations in different sections of its cemetery. There is insufficient evidence of fault which would warrant an investigation.

Middlesbrough Borough Council (21 012 179)

Statement Closed after initial enquiries Cemeteries and crematoria 21-Dec-2021

Summary: We will not investigate this complaint that the Council are responsible for damage to a family headstone. This is because it is reasonable for the complainant to pursue the matter to court.

Mid Suffolk District Council (21 002 288)

Statement Not upheld Cemeteries and crematoria 06-Dec-2021

Summary: There was no fault by the Council in its handling of arrangements for a public health funeral. We have therefore completed our investigation.

East Suffolk Council (21 010 858)

Statement Closed after initial enquiries Cemeteries and crematoria 06-Dec-2021

Summary: We will not investigate this complaint about the Council’s maintenance of a cemetery. This is because there is insufficient evidence of fault which would warrant an investigation.

Stockport Metropolitan Borough Council (21 011 177)

Statement Closed after initial enquiries Cemeteries and crematoria 26-Nov-2021

Summary: We will not investigate this complaint about the Council’s management of a cemetery. This is because there is no evidence of fault on the Council’s part.