Hampshire County Council (21 014 410)

Statement Closed after initial enquiries Special educational needs 14-Feb-2022

Summary: We will not investigate this complaint that the Council failed to obtain necessary reports in its assessment of a child’s special educational needs. This is because the complainant has the right to appeal to a tribunal and it would be reasonable for her to do so.

Redcar & Cleveland Council (21 014 909)

Statement Closed after initial enquiries Special educational needs 14-Feb-2022

Summary: We will not investigate this complaint about how the Council assessed a child’s special educational needs, including the actions of an Educational Psychologist, this is because the complainant has appealed to a tribunal which places the matter outside of our jurisdiction.

Suffolk County Council (21 005 081)

Statement Upheld Special educational needs 11-Feb-2022

Summary: Mrs X complains about the Council’s failure to name a secondary specialist school placement in her grandson’s education, health, and care plan. We find fault with the Council for delays in issuing a final amended EHC plan in 2020. We also find fault with the Council for not issuing a final amended EHC plan in 2021.

Nottinghamshire County Council (21 000 697)

Statement Upheld Special educational needs 11-Feb-2022

Summary: Miss Y complains the Council failed to follow the correct process when carrying out an annual review of her Education, Health and Care Plan. She complains the Council failed to provide her special educational provision in full while it finalised her Plan. She says this caused her significant distress and uncertainty. We have decided to uphold Miss Y’s complaint because there was fault causing injustice. To remedy this, the Council has agreed to apologise to Miss Y and her parents and make Miss Y a payment. The Council has also agreed to make several service improvements.

London Borough of Hackney (21 015 429)

Statement Closed after initial enquiries Special educational needs 11-Feb-2022

Summary: We will not investigate this complaint about the Council forcing Mr X to approach the Special Educational Needs and Disability Tribunal to challenge the school it named on his child Education Health and Care Plan. The key issue is the school the Council named, which was decided by the Tribunal, which we cannot investigate. The involvement of the Tribunal means investigation by us of the inability of the Council to offer mediation about the school named would not lead to a worthwhile outcome.

Central Bedfordshire Council (21 004 072)

Statement Upheld Special educational needs 10-Feb-2022

Summary: There was fault by the Council. There was delay in reviewing, finalising and specifying a suitable school in an Education, Health and Care plan after a child was excluded from school. The Council provided alternative educational provision but this was online and did not provide all specified in the Education, Health and Care plan. A payment to Mr X for loss of educational provision and the impact on the family remedies the injustice, along with a recommendation to improve the service to prevent delays in future.

Suffolk County Council (20 009 660)

Statement Upheld Special educational needs 10-Feb-2022

Summary: the Council failed to follow the code of guidance when reviewing Mrs B’s daughter’s education, health and care plan, failed to ensure the school made all the provision available in the plan, delayed naming a secondary school, failed to put in place alternative education provision and failed to communicate effectively with Mrs B. Changes to procedures already agreed by the Council along with an apology and payment to Mrs B is a satisfactory remedy.

London Borough of Bexley (21 006 983)

Statement Closed after initial enquiries Special educational needs 10-Feb-2022

Summary: Mr X complains that the Council has failed to make the provision listed in his son’s Education, Health and Care Plan (EHCP). The Council has accepted that some provision was missed and has offered a financial remedy and apology. It has advised that other aspects of the complaint have been addressed. Mr X has declined to discuss his complaint with us. We have discontinued our enquiries as Mr X has not engaged with us and on the basis of the Council’s comments, nothing would be achieved by further investigation.

Bracknell Forest Council (21 011 617)

Statement Upheld Special educational needs 10-Feb-2022

Summary: The complainant said the Council significantly delayed issuing her son’s Educational and Health Care Plan (EHCP) and failed to communicate with her throughout the process. The Council has accepted it was at fault and has agreed to remedy the injustice.

Essex County Council (21 014 270)

Statement Closed after initial enquiries Special educational needs 09-Feb-2022

Summary: We will not investigate Ms M’s complaint about the Council’s failure to provide speech and language therapy and a delay in telling Ms X the result of an annual review. The Tribunal is considering the education provision.