Archive has 433 results
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Halton Borough Council (21 011 996)
Statement Closed after initial enquiries Special educational needs 08-Mar-2022
Summary: We cannot investigate this complaint. This is because complaints about what happens in schools are outside our jurisdiction. If the complainant wants to challenge the contents of her son’s Education Health and Care Plan, it is reasonable for her to appeal to the SEND tribunal. We will not consider complaint handling on its own.
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Hertfordshire County Council (20 013 877)
Statement Not upheld Special educational needs 08-Mar-2022
Summary: Mrs B complained that the Council failed to make suitable alternative provision for her son when he was unable to attend school because of anxiety. She also says the Council failed to secure the provision in his education, health and care plan and refused her requests for a personal budget. We found no fault on the Council’s part.
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Hertfordshire County Council (21 000 361)
Statement Upheld Special educational needs 07-Mar-2022
Summary: Mrs P said the Council failed to implement her son’s special educational needs provision as set out in his Education, Health and Care Plan. She also said it failed to ensure his School properly fulfilled his transition plan, and its complaints response had errors and omissions. We found the Council failed to properly investigate and respond to Mrs P’s complaint. It also failed to show it had properly considered her son’s needs for a suitable designated safe space within the School’s new building. The Council agreed to apologise to Mrs P and make payment for the distress its faults caused.
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Essex County Council (21 016 784)
Statement Closed after initial enquiries Special educational needs 07-Mar-2022
Summary: We cannot investigate this complaint about an education health and care needs assessment. The complainant has used her right to appeal to a tribunal and this places the matter outside our jurisdiction.
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Statement Upheld Special educational needs 04-Mar-2022
Summary: Miss X complained about delays in the Council assessing and meeting her child, Y’s, special educational needs between 2019 and 2021. The Council accepted there were significant delays in assessing and planning for Y’s needs and that it failed to provide a suitable education for over two years. The Council agreed to apologise to Y, pay the financial remedy it has now offered and a further payment to recognise the time and trouble caused to Miss X.
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Bristol City Council (21 007 446)
Statement Upheld Special educational needs 04-Mar-2022
Summary: Ms B complained about delays in the Education, Health and Care (EHC) process. She complained the Council failed to issue her son, C’s, final EHC plan within the statutory timeframe. We found fault with the Council. The Council agreed actions to remedy the injustice to Ms B.
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London Borough of Lambeth (21 014 129)
Statement Closed after initial enquiries Special educational needs 04-Mar-2022
Summary: We will not investigate Miss X’s complaint about the Council’s provision of an Education Health and Care Plan. We will not investigate issues previously considered and decided and there are no good reasons why the late complaint rule should not apply.
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Suffolk County Council (21 007 265)
Statement Upheld Special educational needs 03-Mar-2022
Summary: Ms X complained the Council failed to ensure provisions in an Education, Health and Care plan for her daughter, Y, were met. She also complained the Council delayed in securing Y a new school placement. This caused the family financial stress and Y missed out on education. We found the Council at fault and recommended it apologise to Ms X, pay her £2400 for loss of education; £500 for distress; £300 for delay and act to prevent recurrence.
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West Sussex County Council (21 008 739)
Statement Upheld Special educational needs 03-Mar-2022
Summary: Ms X complains the Council delayed in consulting special schools in time for her child to transfer from primary to secondary, meaning the statutory deadline for naming a placement was missed. There was delay both in consulting placements and in putting in place contingency plans. This caused distress, uncertainty, loss of education and put additional care demands on the family. The Council will apologise, make a financial payment and implement service improvements.
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Devon County Council (21 006 860)
Statement Upheld Special educational needs 02-Mar-2022
Summary: Mr X complained the Council failed to ensure his son (Y) received an adequate fulltime education from September 2020 as set out in his EHC Plan. He also said Y was wrongly excluded from accessing his designated safe space within his school. The Council said some provision was provided, but agreed it failed to ensure Y received all the agreed provision. It apologised and made payment to Mr X. It did not agree Y had been discriminated against. We found the Council had considered its equality duty, but its faults also caused Mr X and his family distress. The Council agreed apologise and make payment to acknowledge the injustice caused.