East Sussex County Council (21 012 872)

Statement Upheld Special educational needs 31-Mar-2022

Summary: Mrs B complains the Council have not made education and special educational needs provision for her son. The Council is at fault because there were delays to C’s educational provision in his EHCP being made. The Council has agreed to apologise to Mrs B and pay Mrs B £900.

Solihull Metropolitan Borough Council (21 002 921)

Statement Upheld Special educational needs 30-Mar-2022

Summary: there was some fault by the Council in relation to the matters complained about in the form of a failure to update written care plans and delays in the complaints handling process. The Council will take the agreed action to recognise the injustice these caused and to ensure that such faults do not recur

West Northamptonshire Council (20 009 340)

Statement Upheld Special educational needs 30-Mar-2022

Summary: There was fault in the way the Council drafted an EHC plan and a four-month delay in naming a school for secondary transfer and in providing a right of appeal. This was fault, delayed a right of appeal and caused unnecessary uncertainty and distress. Recommendations for an apology, financial payment and service improvements are made.

Hampshire County Council (21 006 256)

Statement Upheld Special educational needs 30-Mar-2022

Summary: The complainants alleged that the Council delayed in completing annual reviews of their daughter’s Education, Health and Care Plan, and failed to deal properly with their request for a reassessment. We find fault by the Council. The Council has agreed the recommended ways to remedy the resulting injustice. We have therefore completed our investigation and are closing the complaint.

Liverpool City Council (21 018 303)

Statement Closed after initial enquiries Special educational needs 30-Mar-2022

Summary: We cannot investigate this complaint about the Council’s assessment of the complainant’s daughter’s needs. This is because he has used his right to appeal to a tribunal and this places the matter outside our jurisdiction.

Leicestershire County Council (21 009 579)

Statement Upheld Special educational needs 29-Mar-2022

Summary: Ms X complained the Council failed to put in place education, health and care provision for Y, as set out in his plan. She also complained the Council failed to provide suitable education for Y was he was not attending school. This meant Y missed out on educational provision. We found fault with the Council. The Council agreed actions to remedy the injustice to Y.

Solihull Metropolitan Borough Council (21 007 207)

Statement Upheld Special educational needs 29-Mar-2022

Summary: Ms X complains the Council failed to review her son’s Education, Health and Care plan for three years, failed to put provision in place and failed to consult schools when requested. There was some delay and administrative fault by the Council but this did not affect Ms X’s son’s education. Ms X and the Council disagreed about the type of education to be provided which was a matter for the SEND Tribunal to resolve. An apology and modest remedy payment were recommended but declined by Ms X.

London Borough of Richmond upon Thames (21 011 321)

Statement Not upheld Special educational needs 29-Mar-2022

Summary: Ms X complained the Council delayed issuing her daughter’s final Education Health Care Plan following an annual review. Ms X has appealed to Tribunal. We have discontinued our investigation. It is not possible to determine the level of injustice caused by the Council’s alleged fault until the Tribunal has reached a decision

Cheshire East Council (21 012 628)

Statement Upheld Special educational needs 29-Mar-2022

Summary: The Council failed to provide the IT equipment and software listed in Ms X’s child’s Education, Health and Care Plan. This has negatively affected her son’s education. The Council has agreed to apologise, provide the items needed and make a symbolic financial payment to Ms X. It has also agreed to put in place appropriate training for staff to prevent this happening in future.

Hampshire County Council (21 002 583)

Statement Upheld Special educational needs 29-Mar-2022

Summary: The Council failed to properly monitor Ms X’s son’s, Z’s, alternative education package while he was educated outside of school. This caused frustration, uncertainty and time and trouble. The Council has agreed to our recommendations for a financial remedy and service improvements. The Council was not at fault for the length of time it took to find Z a new school place.