Royal Borough of Greenwich (21 006 848)

Statement Closed after initial enquiries School transport 04-Oct-2021

Summary: We cannot investigate this complaint about school transport arrangements for a young person. This is because her mother has started a court action, so the complaint is out of our jurisdiction.

Royal Borough of Greenwich (20 001 595)

Statement Upheld School transport 28-Sep-2021

Summary: Ms X says the Council is at fault in how it considered her son’s application for home to school transport. The Ombudsman has found fault in the way the Council considered its decision to refuse transport assistance. To remedy the injustice caused, the Council has agreed to apologise to her and pay her £100, and to consider any application and/or appeal for transport from Ms X’s new address with regard to the correct tests. It has also agreed to review its Home to School Travel Assistance Policy.

Royal Borough of Greenwich (20 011 032)

Statement Upheld School transport 28-Sep-2021

Summary: Ms A says the Council is at fault in how it considered her daughter’s application for home to school transport. The Ombudsman has found fault in the way the Council considered its decision to refuse transport assistance. To remedy the injustice caused, I recommend that the Council reconsider the application, apologise to her, and pay her £100. I also recommend it review its Home to School Travel Assistance Policy.

Staffordshire County Council (21 007 794)

Statement Closed after initial enquiries School transport 28-Sep-2021

Summary: We will not investigate Mr X’s complaint that the Council was wrong to refuse free home to school transport. It is unlikely we would find fault in the process or decision.

Royal Borough of Greenwich (21 000 292)

Statement Not upheld School transport 27-Sep-2021

Summary: Mr X complained about the Council’s failure to provide his child, S, with school transport in 2019. We found the Council was not at fault for not providing transport for S for his after-school clubs. However, there was one incident when the Council should have provided transport but did not. The Council has already repaid Mr X the taxi cost and offered him £150 for his time and trouble. There is no further outstanding injustice to remedy.

Essex County Council (21 000 281)

Statement Upheld School transport 07-Sep-2021

Summary: Mrs X complained the Council wrongly refused to provide free school transport for her daughter, D, from September 2020. The Council accepted it did not direct Mrs X to its policy so she was not aware she could make verbal representations during her appeal. The Council agreed to accept a fresh appeal from Mrs X and give her the opportunity to make verbal representations. The Council also agreed to amend the wording in its policy that requires appeals to always be made in writing.

Royal Borough of Greenwich (21 004 870)

Statement Closed after initial enquiries School transport 07-Sep-2021

Summary: We will not investigate this complaint about the Council not providing the complainant’s son free transport to school. This is because we have seen no evidence of fault in the way the Council made its decision to refuse to provide free school transport.

Lancashire County Council (20 008 430)

Statement Upheld School transport 25-Aug-2021

Summary: Mr X complained about the Council’s decision not to award home to school travel assistance for his child. He said the Council’s decision is unfair and caused him unnecessary stress and anxiety. We found fault in the Council’s actions. The Council has agreed to consider a new appeal for Mr X and to review its school transport policy.

London Borough of Croydon (20 011 524)

Statement Closed after initial enquiries School transport 24-Aug-2021

Summary: We will not investigate this complaint about free school transport provision. This is because there is not enough evidence of fault to justify our investigation.

Kent County Council (21 004 769)

Statement Upheld School transport 23-Aug-2021

Summary: We will not investigate this complaint about the Council’s decision not to provide Mrs X’s daughter with free transport to school. This is because the Council has now agreed to Mrs X’s request and an investigation could not achieve anything more.