Staffordshire County Council (20 014 181)

Statement Not upheld School transport 22-Nov-2021

Summary: there is no fault in the Council’s consideration of Ms B’s stage 2 appeal against its decision to withdraw free home to school transport for her son

Essex County Council (21 001 120)

Statement Upheld School transport 11-Nov-2021

Summary: Miss X complained the school transport the Council provided for her son is not suitable for his needs. Based on the information I have seen, there was fault in how the Council decided the transport provided for Y was suitable. It agreed to review its decision and give Miss X the opportunity to speak to the decision maker. It also agreed to review its practices for driver training.

Redcar & Cleveland Council (21 009 368)

Statement Closed after initial enquiries School transport 11-Nov-2021

Summary: We will not investigate this complaint about a school transport application and appeal. This is because there is no evidence of fault on the Council’s part.

Manchester City Council (20 012 215)

Statement Upheld School transport 11-Nov-2021

Summary: the complainant, Rev X, complained the Council refused an application for home to school transport without considering the correct grounds. The Council says the family did not show exceptional circumstances to support the application. We found the Council at fault for failing to apply the correct test to the application and the Council agreed to our recommended remedy.

London Borough of Lewisham (21 008 728)

Statement Closed after initial enquiries School transport 10-Nov-2021

Summary: We will not investigate this complaint how the Council handled the complainant’s travel assistance application. This is because the Council has now agreed to the complainant’s request and an investigation could not achieve anything more.

Essex County Council (21 003 287)

Statement Not upheld School transport 04-Nov-2021

Summary: Mrs X complains that the Council has been paying a taxi firm for transport for her son, which he did not require. She also complains about aspects of his education. I have discontinued this investigation. This is because there is insufficient evidence of injustice in relation to the transport payments, while the education complaints are largely out of our jurisdiction or have been remedied.

Kent County Council (21 009 117)

Statement Closed after initial enquiries School transport 04-Nov-2021

Summary: We will not investigate this complaint about the Council’s refusal to provide a sole occupancy taxi to transport Mrs X’s child to school. There is insufficient evidence of fault to warrant this.

Essex County Council (21 009 197)

Statement Closed after initial enquiries School transport 04-Nov-2021

Summary: We will not investigate this complaint about the refusal of free school transport for Mrs X’s child. There is insufficient evidence of fault to warrant investigation.

Somerset County Council (21 008 324)

Statement Closed after initial enquiries School transport 02-Nov-2021

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s handling of her application for school transport. This is because there is not enough evidence of fault by the Council.

London Borough of Bexley (21 006 280)

Statement Closed after initial enquiries School transport 27-Oct-2021

Summary: The Ombudsman will not investigate Miss X’s complaint about her son’s school transport. This is because there is not enough evidence of fault by the Council or injustice to Miss X. It is also unlikely we could add anything to the responses Miss X has already received.