Archive has 113 results
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Essex County Council (21 004 127)
Statement Not upheld School transport 19-Jan-2022
Summary: Mrs B says the Council unreasonably refused to award school transport to and from her son’s childminder’s address and, in doing so, failed to make a reasonable adjustment. There is no fault in how the Council considered Mrs B’s application for school transport.
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Statement Not upheld School transport 17-Jan-2022
Summary: We have not found fault by the Council regarding Ms X’s complaint that the Council unfairly refused to provide a school bus pass.
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Kent County Council (21 010 789)
Statement Closed after initial enquiries School transport 13-Jan-2022
Summary: We will not investigate this complaint about an invoice from the Council for an overpayment of a Personal Transport Budget. This is because there is not enough evidence of fault.
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East Sussex County Council (21 005 484)
Statement Not upheld School transport 11-Jan-2022
Summary: Mrs X complained the Council did not properly consider her school transport appeal. She says that this caused difficulty and inconvenience. We find no fault by the Council in the way it considered the appeal.
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London Borough of Enfield (21 006 235)
Statement Not upheld School transport 11-Jan-2022
Summary: Mr X complained the Council wrongly refused his request for home to school transport for his child. I have ended our investigation into this this complaint. This is because the Council has since changed its decision and is now providing Y with home to school transport.
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Leicestershire County Council (21 004 608)
Statement Upheld School transport 07-Jan-2022
Summary: Mrs X complained about the outcome of her post-16 home to school appeal for her son, F. The panel failed to properly consider the evidence Mrs X provided and failed to give her the opportunity to make verbal representations which is not in line with statutory guidance. The Council agreed to offer Mrs X a fresh appeal and review its post-16 home to school transport policy.
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Manchester City Council (21 011 752)
Statement Closed after initial enquiries School transport 05-Jan-2022
Summary: We will not investigate this complaint about the Council’s refusal to provide free school travel for the complainant’s daughter. This is because it is unlikely we would find fault in the way the Council’s decision was reached.
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Kent County Council (21 011 758)
Statement Closed after initial enquiries School transport 21-Dec-2021
Summary: We will not investigate this complaint about the Council’s refusal to provide school transport for the complainant’s daughter. This is because it is unlikely we would find fault in the way the Council’s decision was reached.
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Statement Upheld School transport 17-Dec-2021
Summary: The Council was at fault for refusing to provide home to school transport for Ms X’s son to the only school named in his Education, Health and Care Plan. The Council has agreed to review its Special Educational Needs transport policy and pay Ms X £150 in recognition of the distress caused to the child and the impact on the family.
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London Borough of Wandsworth (21 003 111)
Statement Upheld School transport 16-Dec-2021
Summary: Mr B complained the Council failed to provide his daughter with appropriate transport to and from school. He said that as a result she missed school as she was not been able to get there without the appropriate transport. There was fault and the Council will arrange a fresh appeal hearing to remedy the injustice to Mr B. It will also review its procedures.