Archive has 113 results
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East Sussex County Council (20 011 241)
Statement Not upheld School transport 30-Jun-2021
Summary: Miss X complains about the Council’s decision not to provide home to school transport for her son. We do not find fault in the way the Council reached its decision on Miss X’s application and appeal.
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Kent County Council (20 011 952)
Statement Upheld School transport 29-Jun-2021
Summary: Mr B complained the Council refused to provide school transport for his son. We find fault with the Council’s decision making as it wrongly concluded Mr B’s son does not attend the nearest appropriate school. To remedy the injustice caused, the Council has agreed to our recommendations to arrange a fresh appeal with a new panel and apologise to Mr B.
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Wiltshire Council (21 001 686)
Statement Closed after initial enquiries School transport 29-Jun-2021
Summary: The complainant says the Council has broken a verbal agreement to provide a 2-year transport contract for her son’s college course. We will not investigate this complaint. It is unlikely an investigation will discover any meaningful evidence flowing from verbal discussions which took place 18 months ago. And I understand the Council continues to provide transport. Therefore, it is unlikely an investigation will lead to a different outcome.
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Statement Upheld School transport 28-Jun-2021
Summary: Mrs X complained that the Council failed to plan properly for support on home to school transport for her daughter when it changed its policy on passenger assistants for pupils with complex medical needs. She says this meant she did not know how her daughter would get home from school on the first day of term. The Council was not responsible for the breakdown of travel arrangements at the beginning of term. But there were failings in communications with Mrs X about what would happen following the policy change which caused her anxiety. The Council has agreed a suitable remedy.
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Suffolk County Council (20 010 169)
Statement Upheld School transport 04-Jun-2021
Summary: Mrs X complained the Council declined her application for school transport for her three children. She complained the Council did not fully consider her grounds for appeal and incurred delays in the process. We have found fault by the Council causing stress to Mrs X. The Council has agreed to apologise to Mrs X and reconsider her applications for home to school transport.
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Buckinghamshire Council (20 003 026)
Statement Upheld School transport 02-Jun-2021
Summary: Mrs X complained that the Council wrongly refused to provide free home to school transport for her son, Y, because she did not put her nearest school as first preference when applying for a school place. We find the Council was at fault because its school transport policy at the time did not comply with statutory guidance. This caused Mrs X a significant injustice because she was refused free school transport for Y as a result. The Council has agreed to remedy this injustice by providing home to school transport and making a payment to her.
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Durham County Council (20 006 125)
Statement Upheld School transport 01-Jun-2021
Summary: The Council was at fault for refusing home to school transport for Y, to the only school named in his Education, Health and Care plan. It has since offered to provide the transport. It will make changes to its processes and review the information it gives to families.
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Kent County Council (21 000 022)
Statement Closed after initial enquiries School transport 28-May-2021
Summary: We will not investigate this complaint about the Council’s decision to decline the complainants application for a Blue Badge for her son. This is because there is no evidence of fault in how the Council carried out its assessments.
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Somerset County Council (20 014 495)
Statement Closed after initial enquiries School transport 24-May-2021
Summary: We will not investigate Mr B’s complaint that the Council’s post-16 education transport policy fails to meet its statutory duties. This is because it is unlikely we would find fault on the Council’s part.
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Birmingham City Council (20 007 685)
Statement Upheld School transport 21-May-2021
Summary: Mr F complained his son B’s school transport was unreliable and the journey took too long. The Council upheld his complaint and addressed the problems.