Essex County Council (21 013 661)

Statement Closed after initial enquiries Other 18-Jan-2022

Summary: We cannot investigate this complaint about how the Council responded to concerns raised about bullying at a school. This is because the matter relates to the internal management of a school, which falls outside of our jurisdiction. The law says we cannot consider complaints about the actions of councils in relation to matters that are out of our jurisdiction.

Bury Metropolitan Borough Council (21 012 128)

Statement Closed after initial enquiries Other 23-Dec-2021

Summary: We cannot investigate this complaint about an incident during an adult education class. This is because the law prevents from investigating complaints about the provision of education.

Suffolk County Council (21 013 988)

Statement Closed after initial enquiries Other 21-Dec-2021

Summary: We will not investigate this complaint about the actions of the Council in relation to the evidence provided by a school at the Special Educational Needs and Disability Tribunal (SENDIST). This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is out of our jurisdiction as we cannot consider issues connected with a court process

Hertfordshire County Council (21 001 911)

Statement Not upheld Other 20-Dec-2021

Summary: Mrs B complained the Council’s special educational needs and disability department failed to make reasonable adjustments for her during her daughter’s education, health and care assessment. Mrs B said this caused her distress and impacted on her ability to engage with the Council. There was no fault with the Council’s actions.

Somerset County Council (21 012 337)

Statement Closed after initial enquiries Other 10-Dec-2021

Summary: We cannot investigate this complaint about the actions of a school. There is an absolute bar that prevents us investigating complaints about the actions of schools.

Reading Borough Council (21 011 152)

Statement Closed after initial enquiries Other 26-Nov-2021

Summary: We will not investigate this late complaint about a Local Authority Designated Officer’s investigation into matters occurring in a school in 2018-19. There is no good reason to exercise discretion tom consider it now.

Buckinghamshire Council (21 009 569)

Statement Closed after initial enquiries Other 23-Nov-2021

Summary: We will not investigate this complaint about the Council’s role in the administration of 11+ testing for the selective secondary schools. This is because the Council’s actions have not caused any personal injustice to the complainant.

Essex County Council (21 010 666)

Statement Closed after initial enquiries Other 18-Nov-2021

Summary: We cannot investigate this complaint about the administration of the payroll of a school. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Mr X is complaining on behalf of a public body.

Suffolk County Council (21 008 050)

Statement Closed after initial enquiries Other 05-Nov-2021

Summary: We will not investigate this complaint regarding the behaviour of an Education Welfare Officer during the course of a meeting. This is because further investigation would not lead to a different outcome.

Warwickshire County Council (20 014 337)

Statement Upheld Other 04-Nov-2021

Summary: Miss X complains she has been charged a top-up fee for nursery childcare that the Council should have ensured she received free of charge. She also says the Council failed to handle her complaint appropriately. The Council is at fault and has caused injustice to Miss X. It has agreed financial remedies, an apology and service improvements.