Shropshire Council (21 018 152)

Statement Closed after initial enquiries Other 30-Mar-2022

Summary: We will not investigate this complaint about the Council’s actions following an allegation of abuse in a school. This is because the complaint is outside of our jurisdiction as it relates to the Council’s response to actions within a school. The complaint is also late and there is no good reason to exercise discretion and investigate this now.

Cornwall Council (21 004 525)

Statement Upheld Other 07-Mar-2022

Summary: Ms X complained the Council failed to ensure her son, B, received suitable educational provision from October 2020 when he became too unwell to attend school. The Council has largely accepted it was at fault and has offered several remedies, which we find mainly remedy the injustice caused to Ms X and her son, B, who missed out on educational provision. We also find the Council at fault for taking a restrictive view of B’s individual circumstances, which focused on the provision of medical evidence before arranging alternative provision for B. To remedy this, the Council has agreed to apologise to Ms X and make several service improvements.

Kirklees Metropolitan Borough Council (21 015 948)

Statement Closed after initial enquiries Other 03-Mar-2022

Summary: We cannot investigate this complaint about the Council’s practices regarding the provision of halal food in schools. This is because the law prevents us from investigating complaints about what happens in schools.

Warwickshire County Council (21 016 300)

Statement Closed after initial enquiries Other 02-Mar-2022

Summary: We will not investigate Mr and Mrs X’s complaint about the Council issuing fixed penalty notices for school non-attendance. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect them to have defended any claim made against them in the Magistrates Court.

Leeds City Council (21 009 277)

Statement Closed after initial enquiries Other 22-Feb-2022

Summary: We will not investigate Miss X’s complaint about the Council’s education welfare teams enquiries of her child’s education. There is not enough significant fault or injustice to justify an investigation.

Manchester City Council (21 013 477)

Statement Closed after initial enquiries Other 17-Feb-2022

Summary: We will not investigate this complaint about the Council failing to offer Ms X’s child a suitable education after his exclusion from a school. There is insufficient evident of fault to warrant investigation.

London Borough of Haringey (21 015 344)

Statement Closed after initial enquiries Other 15-Feb-2022

Summary: We will not investigate this complaint about the conduct of a telephone call about school attendance. Investigation would be unlikely to lead to a worthwhile outcome.

City of Doncaster Council (21 006 985)

Statement Not upheld Other 14-Feb-2022

Summary: Ms M complained about disabled children’s access to the the holiday activities and food programme. The Council responded to Ms M’s concerns and agreed to work with Ms M to improve the scheme in the future. There is nothing more the Ombudsman can add by investigating the complaint further.

Lancashire County Council (21 013 517)

Statement Closed after initial enquiries Other 25-Jan-2022

Summary: We cannot investigate this complaint about the lack of a prayer room in a school. This is because the law prevents us from considering complaints about the internal management of schools.

Essex County Council (21 013 661)

Statement Closed after initial enquiries Other 18-Jan-2022

Summary: We cannot investigate this complaint about how the Council responded to concerns raised about bullying at a school. This is because the matter relates to the internal management of a school, which falls outside of our jurisdiction. The law says we cannot consider complaints about the actions of councils in relation to matters that are out of our jurisdiction.