Archive has 30 results
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Manchester City Council (19 021 158)
Report Upheld Alternative provision 29-Jul-2021
Summary: The complainant, Ms X, complained that the Council delayed in issuing her grandson’s Education, Health and Care (EHC) Plan and it failed to provide alternative education for him when he was unable to attend his primary school.
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Central Bedfordshire Council (19 018 501)
Report Upheld Alternative provision 14-Jul-2021
Summary: Mr and Mrs X complained that the Council failed to provide alternative education for their son (B) who was unable to attend school for medical reasons.
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Hampshire County Council (20 003 223)
Statement Upheld Alternative provision 08-Jul-2021
Summary: Mrs X complains that the Council failed in its duty to ensure her son, B, was provided with a suitable education. Based on the evidence seen to date, the Council failed to demonstrate its decision- making in respect of B’s alternative education. The Council is also at fault in its complaints handling. The Council has caused injustice to Mrs X for which we recommend an apology and some service improvements.
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Portsmouth City Council (20 009 414)
Statement Not upheld Alternative provision 21-Jun-2021
Summary: Mrs X complained about the Council’s actions in respect of the elective home education which she is providing to her son. We are discontinuing our investigation because a group of parents have leave to pursue a judicial review of the Council’s policy and procedures. Mrs X’s complaint is inextricably linked to this legal action.
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Kent County Council (20 002 399)
Statement Upheld Alternative provision 14-Jun-2021
Summary: Mrs X complained about the Council’s failure to provide her son, D, with suitable education for several months, including support for his special educational needs. The Council already accepted it was at fault for some of this time, apologised and offered a financial payment to remedy the injustice caused. We have also found the Council was at fault for the earlier period because it should have been aware that D was unable to attend school for medical reasons. To remedy this injustice, the Council has agreed to make an additional payment to Mrs X.
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Norfolk County Council (20 001 867)
Statement Upheld Alternative provision 04-Jun-2021
Summary: Mr C complains the Council failed to fulfil its duty to ensure his daughter (D) had access to full time education. Mr C says this resulted in a loss of education for his daughter and additional difficulties and distress to her and his family. We have found delay by the Council in arranging education provision but consider an apology and payment provides a suitable remedy.
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Reading Borough Council (19 017 230)
Statement Not upheld Alternative provision 28-May-2021
Summary: We have discontinued our investigation into Ms X’s complaint that the Council failed to provide adequate educational and special educational provision for her son. This is because Ms X had appeal rights to the Special Educational Needs and Disability Tribunal which she exercised.
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London Borough of Richmond upon Thames (20 001 990)
Statement Upheld Alternative provision 21-May-2021
Summary: Mrs X complained the Council failed to ensure her granddaughter, D, received appropriate education from October 2019 to December 2019. She also said the Council failed to provide the provision outlined in the EHCP. The Ombudsman has found fault by the Council which has caused D to miss out on special educational provision. The Council will apologise, make a financial payment and service improvements.
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Statement Closed after initial enquiries Alternative provision 10-May-2021
Summary: We will not investigate Mrs X’s complaint that her daughter was out of education between 2018 and 2019. The complaint is late and there is no good reason to consider it now.
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Hertfordshire County Council (19 000 922)
Statement Upheld Alternative provision 04-May-2021
Summary: Miss X complained the Council failed to investigate her concerns about safeguarding of her son, failed to provide support required by her son’s EHCP and failed to provide an education while her son was not at school. We found there was no fault in regard to the safeguarding issue. However, the Council were at fault for not providing education and EHCP provision. There was also fault in the way the Council handled Miss X’s complaint.