Portsmouth City Council (21 014 773)

Statement Closed after initial enquiries Other 02-Feb-2022

Summary: We cannot investigate this complaint about the Council removing Mr X’s child and its plans to remove his unborn child. These matters have been and will be subject to court orders.

Leicestershire County Council (21 005 993)

Statement Not upheld Other 01-Feb-2022

Summary: We did not find fault with the way the Council considered Ms B’s complaint through the statutory complaint process.

Worcestershire County Council (21 014 808)

Statement Upheld Other 31-Jan-2022

Summary: We uphold Mrs X’s complaint, as the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to complete its stage two without further delay and make a payment for the delay so far.

Bury Metropolitan Borough Council (21 014 089)

Statement Upheld Other 31-Jan-2022

Summary: We uphold Mrs X’s complaint, as the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to complete its stage two without further delay and make a payment for the delay so far.

London Borough of Southwark (21 003 514)

Statement Upheld Other 28-Jan-2022

Summary: Miss X complains about the Council’s conduct and treatment of her in relation to her children. She says Council officers were at fault in their preparation of a welfare report of her children which was ordered by the Family Court. Miss X also complains the Council failed to provide evidence of domestic abuse which would have supported her application for legal aid. We found the Council failed to properly consider and respond to Miss X’s request for evidence of domestic abuse. This caused Miss X an injustice and so we have recommended a number of remedies. We cannot investigate the issue of the court ordered reports as we have no jurisdiction to do so as a result of legal proceedings.

Buckinghamshire Council (21 014 601)

Statement Closed after initial enquiries Other 28-Jan-2022

Summary: We cannot investigate this complaint about personal information included in court papers.

Kirklees Metropolitan Borough Council (21 014 389)

Statement Closed after initial enquiries Other 28-Jan-2022

Summary: We cannot investigate this complaint about the actions of a social worker who produced a Section 7 report. This is because the report formed part of court proceedings.

Norfolk County Council (20 005 547)

Statement Upheld Other 26-Jan-2022

Summary: Miss B complained about delay by the Council in dealing with her complaint about children’s services and delay in implementing the recommendations at all three stages of the complaints process. We found that the Council delayed unreasonably in considering the complaint and implementing the recommendations. The Council has agreed to pay Miss B £1000, consider training for all staff on the impact of domestic abuse and improve its procedures for the future.

Suffolk County Council (21 014 639)

Statement Closed after initial enquiries Other 26-Jan-2022

Summary: We will not investigate this complaint about a failure to support Miss X after she gave birth to a child when she was 14. The complaint is late and there is no good reason to exercise discretion to consider it now.

Birmingham City Council (21 014 512)

Statement Closed after initial enquiries Other 26-Jan-2022

Summary: We cannot investigate this complaint about the treatment of Miss X’s son over several years. The matters complained of are not separable from those that have been before a court.