Archive has 360 results
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Warrington Council (21 017 121)
Statement Closed after initial enquiries Other 11-Mar-2022
Summary: We cannot investigate Mr X’s complaint that the Council’s social worker delayed providing evidence to a court dealing with his application for a child arrangement order and has not implemented a recent court direction to facilitate contact. The Ombudsman cannot lawfully investigate because the actions are part of court proceedings.
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Birmingham City Council (21 016 530)
Statement Closed after initial enquiries Other 11-Mar-2022
Summary: We will not investigate this complaint about the Council refusing to consider Mr X’s complaint. There is not enough evidence of fault in the Council’s actions to warrant investigation.
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Bracknell Forest Council (20 013 496)
Statement Upheld Other 09-Mar-2022
Summary: Ms X complains the Council failed to complete the recommendations made at stage two and three of the children statutory complaint procedure. Ms X said this caused her significant distress. We find some fault with the Council for the delays in completing some of the recommendations. We have made some recommendations for the Council to remedy the injustice caused.
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Statement Closed after initial enquiries Other 08-Mar-2022
Summary: We will not investigate this complaint about the report the Council submitted to the court as the law prevents us considering court action.
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Crawley Borough Council (21 017 707)
Statement Closed after initial enquiries Other 07-Mar-2022
Summary: We cannot investigate this complaint about information a social worker provided in Court. This is because the law prevents us from investigating matters which have been decided in court.
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Staffordshire County Council (21 016 573)
Statement Closed after initial enquiries Other 07-Mar-2022
Summary: We cannot investigate this complaint about the Council’s involvement with the complainant’s family. This is because the complaint is about matters considered and decided in court. It is therefore outside our jurisdiction. It is reasonable for Miss X to return to court if she is unhappy with her children’s living arrangements. The actions of the Council’s staff cannot be separated from matters we have no jurisdiction to consider.
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Swindon Borough Council (21 013 209)
Statement Upheld Other 07-Mar-2022
Summary: The Council is at fault for delaying consideration of this complaint at stage three of the children’s statutory complaints procedure. The Council has agreed to consider the complaint at stage three and make a payment to remedy the time and trouble its delay has caused her.
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Derbyshire County Council (21 009 326)
Statement Upheld Other 02-Mar-2022
Summary: Mr and Mrs B complained that the Council did not deal with their complaint about children’s services in respect of their daughter C, within the statutory timescales. We found that the Council delayed in telling Mr and Mrs B that it was including the complaint in a wider stage two investigation and delayed in progressing that investigation. We considered Mr and Mrs B have been caused some frustration and uncertainty. The Council has agreed to pay them £150.
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Royal Borough of Windsor and Maidenhead Council (21 013 774)
Statement Closed after initial enquiries Other 02-Mar-2022
Summary: We will not investigate Ms X’s complaint about children services actions in 2020. There are no good reasons the late complaint rule should not apply.
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Leeds City Council (21 015 705)
Statement Closed after initial enquiries Other 01-Mar-2022
Summary: We cannot investigate this complaint about the improper involvement of a social worker in a social care case involving Mrs X’s adult son, Mr X. The likely injustice relates to court orders affecting Mr X, and so the complaint is not separable from court proceedings.