Hampshire County Council (19 006 277)

Statement Upheld Other 11-Jan-2022

Summary: there was no fault in the Council’s August 2020 assessment of Mrs M’s children’s needs or its decision to provide respite, but the complaints process took too long. The Council has provided an appropriate remedy.

Warwickshire County Council (20 009 803)

Statement Upheld Other 10-Jan-2022

Summary: We found fault by the Council, CCG and Private Hospital with regards to how they planned aftercare for a young person following her discharge from hospital after a period of detention under the Mental Health Act 1983. These organisations have agreed to apologise and the Private Hospital will also pay the complainant a financial remedy. We found no fault by the Private Hospital in terms of the consideration it gave to the young person’s diagnosis during her admission.

Herefordshire Council (21 004 749)

Statement Closed after initial enquiries Other 10-Jan-2022

Summary: We will not investigate Mr X’s complaint about the Council not recording conversations as he has not been caused any personal injustice.

City of Wolverhampton Council (21 012 405)

Statement Closed after initial enquiries Other 06-Jan-2022

Summary: We will not investigate this complaint about the actions of social workers. These matters are not separable from matters that were heard in court or could have been brought before the court.

Lincolnshire County Council (21 012 546)

Statement Closed after initial enquiries Other 06-Jan-2022

Summary: We will not investigate this complaint about how the Council safeguarded the complainants daughter. This is because most of the complaint is made late, and the complainant does not have the consent to complain on behalf of her daughter about recent events.

Wirral Metropolitan Borough Council (21 009 498)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We will not investigate Miss X’s complaint about the Council’s children services team’s involvement in a decision about her child’s school place. It is unlikely we would find fault which caused the alleged injustice.

Oxfordshire County Council (21 012 312)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We will not investigate this complaint about the Council’s decision to inform Mr X’s partner’s ex-partner about an historic conviction. There is not enough evidence of fault to warrant investigation.

Cheshire East Council (21 012 775)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We will not investigate Mr X’s complaint about the Council’s failure to issue a letter. Investigation is not warranted by the claimed injustice to Mr X.

City of Bradford Metropolitan District Council (21 002 237)

Statement Upheld Other 04-Jan-2022

Summary: there was fault by the Council in that it delayed in its consideration of Ms C’s complaint under the statutory children’s complaints procedure. The consideration of the complaint was thorough and agreed action was taken on some of the upheld complaints but the Council will now take further action to remedy some parts of the complaint for which no remedy was previously offered

Manchester City Council (21 011 934)

Statement Closed after initial enquiries Other 04-Jan-2022

Summary: We will not investigate this complaint about the actions of a social worker. These matters are not separable from those that were or could have been raised in court. Mr X has a right to return to court it would be reasonable to use.