Archive has 83 results
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Kent County Council (20 009 774)
Statement Upheld Looked after children 21-Jun-2021
Summary: Miss C complained about failures by the Council relating to the care of three of her children who are looked after children in foster care. We find the Council is at fault for failing to deal with Miss C’s complaint through the statutory children’s complaints process. The Council has agreed to our recommendations to address the injustice caused by fault.
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Cumbria County Council (20 011 877)
Statement Upheld Looked after children 10-Jun-2021
Summary: We will not investigate Mrs X’s complaint the Council has failed to arrange contact with ‘child A’, who is in care, and has refused to deal with her complaint about the matter. The Council has accepted it was at fault for not dealing with the complaint and has agreed to do so. Mrs X can return to the Ombudsman if she disagrees with the Council’s conclusions on the complaint.
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Suffolk County Council (20 006 235)
Statement Not upheld Looked after children 01-Jun-2021
Summary: Ms J has made a complaint about the Council’s children services team. Mainly, she says there was a lack of support by the Council before her grandchildren became looked after children. Among other issues, Ms J says the Council has not promoted regular contact between her and her grandchildren. The Ombudsman has not found any evidence of fault by the Council.
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Lancashire County Council (21 002 048)
Statement Closed after initial enquiries Looked after children 24-May-2021
Summary: We will not investigate Ms X’s complaint about the Council’s failure to support her in caring for a foster child with disabilities between 2012 and 2019. The complaint is historic and there is no good reason to investigate it now.
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Statement Closed after initial enquiries Looked after children 21-May-2021
Summary: We will not investigate this complaint that the Council has committed a data breach and has failed to properly respond to the complainants requests for information about their time in care. This is because the Information Commissioner is best placed to investigate these matters. We also cannot investigate how the complainant was cared for a child, because these events happened too long ago and we are therefore unable to achieve the outcome he wants.
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South Tyneside Metropolitan Borough Council (20 013 784)
Statement Closed after initial enquiries Looked after children 06-May-2021
Summary: We cannot investigate Mrs X’s complaint about children services actions which a Court is considering. There is another body better placed to consider her complaint about a social worker’s personal behaviour.
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Coventry City Council (20 013 704)
Statement Closed after initial enquiries Looked after children 05-May-2021
Summary: We cannot investigate Ms X’s complaint about court orders concerning her children in the Council’s care.
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London Borough of Lewisham (19 014 855)
Report Upheld Looked after children 28-Apr-2021
Summary: Miss X complained the Council failed to protect her from harm when she suffered significant and repeated incidents of abuse while in its care.
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London Borough of Hounslow (20 006 048)
Statement Closed after initial enquiries Looked after children 26-Apr-2021
Summary: An advocate complained about the Council’s delay reopening Ms X’s case when she asked for leaving care support. We cannot investigate the complaint because the events complained about happened too long ago and there are no good reasons for investigating the complaint out of time.
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Northumberland County Council (20 005 184)
Statement Not upheld Looked after children 23-Apr-2021
Summary: Mr Y complains about various aspects of the Council’s involvement in his life as a young person in care. The Ombudsman will not consider the complaint Mr Y brings because it is being investigated under the Council’s statutory children’s complaints procedure. Mr Y is entitled to approach the Ombudsman again once he receives a final response from the Council.