Slough Borough Council (20 013 810)

Statement Upheld Looked after children 23-Sep-2021

Summary: The Council wrongly refused to consider Mr D’s complaint through the children’s complaints procedure on the basis he made the complaint ‘late’. This has caused upset, time and trouble. The Council will now consider the complaint and apologise for failing to do so.

Slough Borough Council (20 011 040)

Statement Upheld Looked after children 23-Sep-2021

Summary: The Council wrongly refused to consider Mr D’s complaint through the children’s complaints procedure on the basis he made the complaint ‘late’. This has caused upset, time and trouble. The Council will now consider the complaint and apologise for failing to do so.

Lincolnshire County Council (21 006 293)

Statement Closed after initial enquiries Looked after children 23-Sep-2021

Summary: We will not investigate Miss X’s complaint about the information the Council gave her in 2009 about an allowance. There are no good reasons why the late complaint rule should not apply.

Walsall Metropolitan Borough Council (21 006 179)

Statement Closed after initial enquiries Looked after children 21-Sep-2021

Summary: We will not investigate Mr B’s complaint that the Council has been at fault in the management of his son’s care. This is because the complaint is late.

Surrey County Council (21 004 347)

Statement Closed after initial enquiries Looked after children 12-Sep-2021

Summary: We cannot investigate Ms X’s complaints about issues relating to B for whom she is their mother. B does not consent and therefore she is not a suitable representative.

Kingston Upon Hull City Council (21 005 545)

Statement Closed after initial enquiries Looked after children 10-Sep-2021

Summary: We will not investigate Mr X’s complaint about children services’ actions in the 1970s. There are no good reasons we should not apply the late complaint rule.

London Borough of Brent (20 010 976)

Statement Upheld Looked after children 02-Sep-2021

Summary: the payment of £2000 by the London Borough of Brent to the complainant to recognise the injustice caused by its failure to provide her with adequate leaving care support was satisfactory and no further payment is justified. There is no fault in relation to the other parts of the complaint about the Council’s actions and the support it provided later on.

South Gloucestershire Council (21 005 651)

Statement Upheld Looked after children 12-Aug-2021

Summary: The Council is at fault for delaying considering complaints at stage one of the children’s statutory complaints procedure. The Council has agreed to complete its stage one investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused her.

Blackpool Borough Council (21 004 398)

Statement Closed after initial enquiries Looked after children 11-Aug-2021

Summary: We will not investigate Ms X’s complaint about the Council’s decisions regarding her child who is in care and its communications with her. We cannot achieve what Ms X wants and the courts have recently considered the case.

Dudley Metropolitan Borough Council (20 013 016)

Statement Upheld Looked after children 09-Aug-2021

Summary: We find fault with the Council for refusing to consider Mr B’s complaint through the children’s statutory complaint procedure. This caused Mr B an injustice. The Council agrees actions to remedy the injustice.