Archive has 54 results
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London Borough of Islington (20 002 246)
Statement Upheld Disabled children 19-May-2021
Summary: The Council failed to follow its own procedures when Mrs X disputed its decision not to offer her a blue badge for disabled parking. It has now agreed to review her application using the correct process.
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Bracknell Forest Council (20 002 618)
Statement Upheld Disabled children 05-May-2021
Summary: Mrs X complains the Council failed to properly consider an application she made for a blue badge for her son. We found the initial explanation of the Council’s decision was lacking in detail, but we found the decision the Council ultimately made not to grant a blue badge was one it was entitled to reach. We recommended the Council should improve the way it documents its approach to considering applications.
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Statement Upheld Disabled children 04-May-2021
Summary: Mr B complains the Council has not dealt properly with his son’s social care needs. The Council was at fault because it did not record its decision making about C’s assessment and did not deal with Mr B’s complaint properly. The Council has agreed to apologise to Mr B, backdate C’s support to his original application date and provide guidance to staff.
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Stockton-on-Tees Borough Council (19 019 027)
Statement Upheld Disabled children 29-Apr-2021
Summary: Mrs X complained about the Council’s failure to provide an appropriate level of support to assist in caring for her disabled daughter. She says the Council should have offered an assessment and care package since 2007. We have found some fault in the assessment process. We have also found the Council failed to properly remedy faults that were identified during its complaints procedure. To remedy the injustice caused by these faults, the Council has agreed to apologise, make a payment to Mrs X and her daughter and review its practices.
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Birmingham City Council (20 012 277)
Statement Closed after initial enquiries Disabled children 08-Apr-2021
Summary: We will not investigate Mrs X’s complaint about an assessment of her son’s needs. She could have approached us sooner and there is no good reason to exercise discretion to consider her late complaint.