London Borough of Haringey (20 007 345)

Statement Upheld Disabled children 30-Nov-2021

Summary: Mr X complained about delay by the Council when arranging replacement cot sides for his disabled son’s bed and related matters. We have found the Council to be at fault. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mr X for the distress and his time spent dealing with the matter. The Council has already taken action to improve the ordering process that should prevent a similar situation happening again.

West Sussex County Council (20 007 732)

Statement Upheld Disabled children 30-Nov-2021

Summary: Mrs Y complains the Council did not complete a suitable assessment of her son, Child A’s needs, which meant he missed support. Mrs Y also complains about how the Council handled her complaint. The Ombudsman finds fault with the Council for delaying an assessment for disability aids, and for not considering Mrs Y’s complaint under the statutory complaints process. The Ombudsman does not find fault with the Council for how it carried out a Child and Family assessment on Child A. The Council has agreed to consider a remedy for the injustice to Child A and service improvements.

London Borough of Richmond upon Thames (21 010 414)

Statement Closed after initial enquiries Disabled children 29-Nov-2021

Summary: We will not investigate Mrs X’s complaint about services to her disabled child as this is unlikely to add to the Council’s investigation, and it is unlikely we could achieve the outcome Mrs X wants.

London Borough of Haringey (19 020 651)

Report Upheld Disabled children 29-Nov-2021

Summary: Mr X complained about the Council’s failure to meet his disabled son’s needs by taking too long to carry out adaptations to his property. He also complained about being pressurised into accepting unsuitable adaptations.

Hull Clinical Commissioning Group (20 012 673a)

Statement Upheld Disabled children 26-Nov-2021

Summary: Mrs L complains about the actions of Kingston upon Hull City Council and NHS Hull Clinical Commissioning Group in relation to provision for her disabled sons M and N, during the COVID-19 pandemic. We find no fault in these actions. There was poor communication and fault in complaint handling which caused Mrs L time and trouble. The Council has agreed to make a payment to her to remedy this. The Council and CCG have agreed to review their complaint handling procedures.

London Borough of Lewisham (21 001 679)

Statement Upheld Disabled children 24-Nov-2021

Summary: Ms X complains about poor services to her disabled child in the form of delayed assessment and loss of education. She says the Council took too long to investigate her complaint and that the remedy it has offered is inadequate. The Council is at fault and has caused injustice. It has agreed to an enhanced financial remedy and a detailed apology.

Surrey County Council (20 003 273)

Statement Upheld Disabled children 19-Nov-2021

Summary: Mrs X complained about the adequacy of the Council’s handling of her complaints about a lack of social care and support for her disabled son, F, at stage 2 of the children’s statutory complaints procedure. The Council fettered its discretion to consider Mrs X’s late request to progress the complaint to a stage 3 review panel. The Council agreed to apologise to Mrs X for the distress and uncertainty this caused. It agreed to arrange and hold a stage 3 review panel within one month of the final decision.

London Borough of Islington (21 009 417)

Statement Closed after initial enquiries Disabled children 12-Nov-2021

Summary: We will not investigate this complaint about the Council’s refusal to issue Child Y a Blue Badge. This is because there is insufficient evidence of fault by the Council.

Derbyshire County Council (20 008 437)

Statement Upheld Disabled children 05-Nov-2021

Summary: the Council has undertaken three social care assessments, all of which have been found to be unsatisfactory. The Council apologised, agreed to undertake a further assessment, overseen by a senior manager, and backdate any support offered. The Council has apologised for delays in its complaint response and offered a symbolic payment for Mr and Mrs P’s time and trouble. This is a satisfactory outcome.

Wokingham Borough Council (20 012 748)

Statement Upheld Disabled children 26-Oct-2021

Summary: There was fault by the Council in its handling of Ms B’s complaint made under the statutory children’s complaints procedure. The complaint took too long to complete the complaints process and the consideration failed to properly remedy the complaints that were upheld. The Council will take the action detailed in this decision statement to recognise the injustice Ms B was caused by these failings.