Archive has 54 results
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Brighton & Hove City Council (21 015 965)
Statement Closed after initial enquiries Disabled children 23-Feb-2022
Summary: We will not investigate this complaint that the Council has not offered an appropriate assessment for the complainant’s daughter. This is because there is no evidence of fault on the Council’s part causing injustice.
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Staffordshire County Council (21 010 812)
Statement Upheld Disabled children 17-Feb-2022
Summary: Ms X complained about errors and delays in the Council’s investigation of her complaint about Children’s services under the Children’s Statutory Complaints procedure. The Council was at fault. It has agreed to begin a stage 2 investigation and pay Ms X £200 in recognition of the frustration caused by poor communication and delay.
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London Borough of Camden (21 002 568)
Statement Closed after initial enquiries Disabled children 14-Feb-2022
Summary: Miss X complained the Council has failed to provide alternative provision for her son, Y, who has been unable to attend school for medical reasons since May 2021. Miss X has had to pay for a private tutor but is unable to continue to fund this. We have discontinued our investigation on the basis the issues complained of are inextricably linked to the matters considered by the Special Educational Needs and Disability Tribunal, and are therefore outside our jurisdiction.
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London Borough of Lambeth (21 012 224)
Statement Closed after initial enquiries Disabled children 03-Feb-2022
Summary: We will not investigate Miss X’s complaint about children service’s actions. It is unlikely we could obtain a significantly different remedy to a settlement Miss X has recently accepted.
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South Gloucestershire Council (21 013 997)
Statement Closed after initial enquiries Disabled children 31-Jan-2022
Summary: We will not investigate Mrs X’s complaint about children service’s actions. There are no good reasons why the late complaint rule should not apply.
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London Borough of Brent (20 003 206)
Statement Upheld Disabled children 19-Jan-2022
Summary: Mr X complains the Council did not deal properly with safeguarding concerns about his children. The Council was at fault because it wrongly stated it had discussed issues with his son’s school and delayed fully investigating Mr X’s concerns. The Council has already apologised to Mr X, offered to pay him £100 and provided guidance to staff. The Council should pay Mr X an additional £200 for distress and provide guidance to staff to fully record decisions and actions.
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London Borough of Wandsworth (20 009 234)
Statement Upheld Disabled children 11-Jan-2022
Summary: Mrs X complains about the Council’s handling of her requests for more support for her child since 2018 and her complaints about this. The Council has already addressed and remedied faults identified by considering Mrs X’s complaints through all three stages of the statutory complaint process twice. The Council was at fault for not considering the injustice caused by delay in it progressing both complaints in line with the statutory timescales. The Council has agreed to apologise and make a payment to Mrs X and her child for the impact of the delays. The Council will also remind all relevant staff of the timescales in the statutory complaint process and to consider the impact of any delay.
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Peterborough City Council (21 002 241)
Statement Not upheld Disabled children 22-Dec-2021
Summary: Mrs X complained the Council did not implement all of the recommendations as agreed following an investigation into her complaint under the children’s statutory complaints procedure. She also complained the Council did not explain why her child did not meet the criteria to receive funding for the requested support. There was no fault by the Council.
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Liverpool City Council (20 012 558)
Statement Upheld Disabled children 14-Dec-2021
Summary: Mrs X complains that the Council failed to make provision set down in her son’s Education, Health & Care Plan (EHCP). She says the Council wrongly refused to make direct payments so she could commission it herself and that the Council’s policy on direct payments is unlawful. She also says the Council wrongly refused to consider her complaint under the statutory process for complaints about children’s services. The Council is at fault and has caused injustice. It has agreed a financial remedy, service improvement and a review of the decision on direct payments.
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Statement Not upheld Disabled children 13-Dec-2021
Summary: Mr X complains the Council has not paid him backdated direct payments. The Council is not at fault.