Archive has 474 results
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Warwickshire County Council (21 016 396)
Statement Closed after initial enquiries Child protection 10-Mar-2022
Summary: We will not investigate this complaint about how the Council has dealt with the complainants concerns about the care of her children. This is because it is reasonable for her to raise the matters in upcoming court proceedings.
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Herefordshire Council (21 012 036)
Statement Closed after initial enquiries Child protection 09-Mar-2022
Summary: We cannot and will not investigate Mrs X’s complaint against the Council’s children services. We cannot investigate why a Court made a Care Order. We are unable to achieve the outcome Mrs X seeks as we cannot change the court order
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Statement Not upheld Child protection 08-Mar-2022
Summary: We have ended our investigation into matters relating to the care of Mr and Mrs X’s grandchildren. This is because they have either been considered in Court or are late.
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London Borough of Lambeth (21 003 279)
Statement Upheld Child protection 08-Mar-2022
Summary: Miss X complained the Council failed to protect her son who was going missing and being trafficked to sell drugs and did not place him on a Child Protection Plan until August 2018. The Council’s delay in taking intervention measures to safeguard Mr Y and the failings in its service to Miss X amount to fault. As does the delay in completing the complaint process. This fault has caused Miss X an injustice.
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Bedford Borough Council (21 002 891)
Statement Upheld Child protection 07-Mar-2022
Summary: Miss X complains that the Council was wrong to carry out a child protection investigation, that its investigation was flawed and that a decision to place the children on a child protection plan was incorrect. She says this has caused stress to her family and damage to her reputation and health. The Council is at fault with regards to information sharing with the child protection conference and an inaccuracy in the conference report. Only the inaccuracy caused injustice to Miss X. The Council has agreed to a financial remedy, an apology and to place a note on the record correcting the inaccuracy.
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Statement Upheld Child protection 03-Mar-2022
Summary: Miss X complained about the way the Council removed her child from her care. She said this had a significant emotional impact on her and her child, impacted her mental health, and caused unnecessary distress. Miss X also complained that the Council failed to respond to her complaint within timeframes set out in law. She said she spent time and trouble chasing the Council. Largely we do not find the Council at fault. However, we find the Council at fault for a delay sending a complaint response. This caused Miss X injustice. The Council has agreed to apologise to Miss X.
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Kingston Upon Hull City Council (21 016 749)
Statement Closed after initial enquiries Child protection 03-Mar-2022
Summary: We will not investigate this complaint about the Council’s engagement with the complainant in relation to his daughter’s care. This is because we could not achieve anything significant by doing so.
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Southend-on-Sea City Council (21 015 545)
Statement Upheld Child protection 01-Mar-2022
Summary: The Council is at fault for delaying consideration of this complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to start a stage two investigation by allocating the complaint to an Independent Investigator within a month.
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Suffolk County Council (21 011 642)
Statement Closed after initial enquiries Child protection 01-Mar-2022
Summary: We have not investigated Mr X’s complaint about historic abuse he suffered at a residential school prior to 2013. The complaint is too old and, even if it were not, we could not achieve the outcomes he wants.
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Stoke-on-Trent City Council (21 015 468)
Statement Closed after initial enquiries Child protection 28-Feb-2022
Summary: We will not investigate Ms X's complaint about children services actions. It is unlikely we would find fault which has caused the Council to have a child protection plan.