Archive has 474 results
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Milton Keynes Council (21 000 360)
Statement Upheld Child protection 31-Mar-2022
Summary: Miss X complained that the Council failed to properly investigate a safeguarding referral about an incident at her son’s school. She also complained that the Council has not supported or helped her to home school her son. Miss X said this caused stress, uncertainty, had a significant emotional impact on her and her son, and meant her son missed out on education. We find the Council at fault for failing to support Miss X to home educate her son. This caused injustice. We are satisfied the Council has already apologised, has agreed to make a payment to reflect the injustice caused, and has made improvements to its service. We cannot investigate Miss X’s complaint about the safeguarding referral because is it outside the Ombudsman’s jurisdiction.
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Kent County Council (21 003 813)
Statement Upheld Child protection 31-Mar-2022
Summary: Mr X complained about the Council’s management of a child protection investigation involving his son. We find fault with the Council. The Council will apologise, implement service improvements, and pay him £200 for his distress.
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Statement Closed after initial enquiries Child protection 31-Mar-2022
Summary: We will not investigate this complaint about the Council’s involvement with the complainant’s family. This is because the complaint is about matters considered and decided in court. It is therefore outside our jurisdiction. The actions of the Council’s staff cannot be separated from matters we have no jurisdiction to consider.
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Kent County Council (21 008 150)
Statement Upheld Child protection 30-Mar-2022
Summary: Mr B complained that a Child and Family Assessment prepared by the Council contained inaccurate information about him because of which his former partner stopped his unsupervised contact with his child causing him great distress. We found the Council was at fault in that the assessment was not as balanced and accurate as it should have been. The Council has taken appropriate action to remedy this.
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Bracknell Forest Council (21 011 160)
Statement Not upheld Child protection 30-Mar-2022
Summary: We have discontinued our investigation of this complaint, about the Council’s decision to remove two children from a foster care placement. This is because the Council has investigated the complaint thoroughly under its own procedure, and we are satisfied there is nothing of substance we could add to its conclusions.
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Hertfordshire County Council (21 005 728)
Statement Upheld Child protection 30-Mar-2022
Summary: The Council is at fault as it did not properly consider whether it should investigate Ms X’s late complaint and it did not consider investigating the complaint through the children’s services statutory complaints procedure. As a result Ms X missed the opportunity to have her complaint considered through the statutory complaints procedure. The Council has agreed to remedy this injustice by now investigating Ms X’s complaint starting at stage two of the statutory complaints procedure.
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West Northamptonshire Council (21 005 839)
Statement Upheld Child protection 30-Mar-2022
Summary: Ms X complained the Council appointed a social worker to work with her and her family who was unprofessional and caused her and her family distress. She also complained the Council failed to include her children’s views in its decision making and did not act on her complaints regarding her children’s foster care. She said this caused her and her family emotional distress. There was fault when the Council significantly delayed escalating Ms X’s complaint. The Council has agreed to issue Ms X with an apology and provide a £150 goodwill award. It should also remind its staff of the importance of keeping to required timescales. There was no fault found with the Council’s actions regarding its safeguarding of Ms X and her family.
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Sefton Metropolitan Borough Council (21 017 069)
Statement Closed after initial enquiries Child protection 30-Mar-2022
Summary: We cannot investigate Mr X’s complaint about a Council officer’s report which was submitted to the court in family court proceedings because it lies outside our jurisdiction. The law prevents us from considering matters that have been considered in court. We have no discretion to do so.
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Statement Closed after initial enquiries Child protection 29-Mar-2022
Summary: We will not investigate Mr X’s complaint the Council is failing to protect his children and has refused to deal with his complaint. The Council has agreed it will accept Mr X’s complaint and reply to it. Mr X will need to complain to it again following the conclusion of the current family court case.
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Lancashire County Council (21 018 011)
Statement Closed after initial enquiries Child protection 29-Mar-2022
Summary: We cannot investigate this complaint about the actions of a social worker because they relate to matters considered in private law proceedings.