Archive has 154 results
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London Borough of Barnet (21 006 290)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Sep-2021
Summary: We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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London Borough of Enfield (20 010 307)
Statement Upheld Housing benefit and council tax benefit 16-Sep-2021
Summary: Miss B complained about the way the Council dealt with her housing benefit and council tax support claims following a change in her circumstances. We found the Council at fault for taking a year to rectify an error in her claims which meant she was underpaid by more than £6,000. We do not find any other fault in its actions. The Council has agreed to pay Miss B £250 for the distress and hardship she was caused.
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Westminster City Council (21 008 884)
Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Sep-2021
Summary: We will not investigate this complaint about how the Council dealt with his housing benefit claim. This is because the issue dates back to 2018 and so this is a late complaint.
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Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Sep-2021
Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant has appealed to the tribunal and the appeal is now concluded.
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Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Sep-2021
Summary: We will not investigate this complaint about a housing benefit overpayment which arose in 2011. This is because it is a late complaint, the complainant could have used his appeal rights and because there is insufficient evidence of fault by the Council.
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North Somerset Council (21 005 594)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Sep-2021
Summary: We will not investigate this complaint about a housing benefit overpayment. This is because part of the complaint is late and because there is insufficient evidence of fault and injustice.
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London Borough of Hammersmith & Fulham (21 004 374)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Sep-2021
Summary: Mr X complains about the Council’s responses to his requests for information arising from his housing benefit suspension in January 2020. We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Haringey (21 004 675)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Sep-2021
Summary: We will not investigate this complaint about the recovery of housing benefit overpayments. It was reasonable for Miss X to appeal to the independent benefits tribunal about the overpayment amounts. There is insufficient evidence of fault in the way in which the recovery is being undertaken by the Council.
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Epping Forest District Council (21 005 311)
Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Sep-2021
Summary: We will not investigate this complaint about the Council’s decision not to award another Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.
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Birmingham City Council (20 005 592)
Statement Not upheld Housing benefit and council tax benefit 25-Aug-2021
Summary: Mr X complains the Council gave him poor advice about his claim for benefit. The Ombudsman does not find fault with the Council for how it handled Mr X’s change in circumstances and benefits application. The Ombudsman does not find fault with how the Council signposted Mr X to Universal Credit services.