Archive has 154 results
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London Borough of Hounslow (21 015 664)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Mar-2022
Summary: We will not investigate this complaint about the way the Council calculated the complainant’s housing benefit and raised an overpayment. This is because the complainant can use her review and appeal rights.
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Royal Borough of Kensington & Chelsea (21 016 675)
Statement Upheld Housing benefit and council tax benefit 03-Mar-2022
Summary: We will not investigate this complaint about benefit overpayments. The Council has now offered a reasonable remedy and Ms X had a right of appeal to a tribunal.
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Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Feb-2022
Summary: We will not investigate this complaint about the suspension and termination of Mrs X’s housing benefit claim. It is reasonable for Mrs X to appeal to the independent First-Tier benefits tribunal about the decision that she is no longer entitled to benefit for the period in question.
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West Northamptonshire Council (21 016 487)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Feb-2022
Summary: We will not investigate this complaint about the Council’s decision to recover housing benefit and council tax reduction it had overpaid. That is because it is not unreasonable to expect the complainant to have used her rights of appeal.
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London Borough of Haringey (21 015 647)
Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Feb-2022
Summary: We will not investigate this complaint about the Council’s decision to recover overpaid housing benefit. This is because it would not have been unreasonable to expect the complainant to have used her right of appeal to the tribunal service.
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Sandwell Metropolitan Borough Council (21 009 484)
Statement Upheld Housing benefit and council tax benefit 21-Feb-2022
Summary: Miss X complained the Council failed to properly consider her application for Discretionary Housing Payment, causing her to fall into rent arrears. We found the Council did not properly consider a recent change in Miss X’s circumstances when assessing her application and in its later review. The Council agreed to apologise, reconsider Miss X’s application, and if it changes its decision, pay Miss X a financial remedy for avoidable uncertainty. The Council also agreed to issue reminders to its staff and review its application form.
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Bournemouth, Christchurch and Poole Council (21 014 946)
Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Feb-2022
Summary: We will not investigate this complaint about the Council not telling an organisation about the time limit for backdating housing benefit. There is no direct link between the Council’s alleged fault and the organisation not receiving some rent.
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Oxford City Council (21 007 116)
Statement Upheld Housing benefit and council tax benefit 15-Feb-2022
Summary: Mr X complains on behalf of Mr Y that the Council delayed passing his housing benefit appeal to the tribunal after it upheld its earlier decision to recover an overpayment. The Council is at fault. There was delay submitting the appeal to the tribunal. This did not cause Mr Y a significant injustice, but may be causing injustice to others. The Council has agreed to review its procedures.
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Tunbridge Wells Borough Council (21 014 320)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Feb-2022
Summary: Mr X complains about the way the Council has dealt with an overpayment of housing benefit. The Ombudsman will not investigate this complaint because there is a right of appeal to a tribunal.
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Swindon Borough Council (21 015 319)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Feb-2022
Summary: Ms X complains about eviction by the Council and recovery of an overpayment of housing benefit. The Ombudsman will not investigate this complaint because the eviction is a matter for the Housing Ombudsman and the overpayment can be appealed to a tribunal.