Rugby Borough Council (21 006 117)

Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Aug-2021

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to housing benefit. This is because there are review and appeal rights the complainant can use.

Epsom & Ewell Borough Council (21 004 128)

Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Aug-2021

Summary: We will not investigate Mr X’s complaint about housing benefit overpayments created by the Council in 2019. It was reasonable for him to appeal the overpayment decisions to the Social Entitlement Chamber which is the proper body to consider benefit appeals.

London Borough of Bromley (21 004 211)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Aug-2021

Summary: We will not investigate this complaint about the way the Council assessed the complainant’s benefits. This is because there are appeal rights the complainant could use and there is insufficient evidence of fault by the Council.

London Borough of Barnet (21 003 494)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Aug-2021

Summary: We will not investigate this complaint about recovery of a housing benefit overpayment. There has been some delay by the Council but this has not caused enough injustice to warrant an investigation.

Reigate & Banstead Borough Council (21 003 826)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Aug-2021

Summary: We will not investigate this complaint about the Council suspending the complainant’s benefits and conducting a fraud investigation. This is because there are appeal rights the complainant can use, she can defend herself in court, and we cannot achieve the outcome the complainant wants.

London Borough of Barnet (21 004 296)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Aug-2021

Summary: Mr X complained that he received an overpayment of Housing Benefit due in part to an error by the Council. Subject to any comments Mr X might make, my view is we cannot investigate this complaint. This is because we cannot investigate a complaint if someone has appealed to a tribunal.

London Borough of Waltham Forest (21 004 631)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2021

Summary: We will not investigate this complaint about events following the complainant’s eviction from privately rented accommodation in 2015. This is because it is a late complaint.

Stockton-on-Tees Borough Council (21 001 630)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Aug-2021

Summary: We will not investigate this complaint about the Council’s decision not to award another Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

London Borough of Lewisham (20 013 300)

Statement Not upheld Housing benefit and council tax benefit 03-Aug-2021

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.

London Borough of Lewisham (20 013 302)

Statement Not upheld Housing benefit and council tax benefit 03-Aug-2021

Summary: There was no fault by the Council in the way it dealt with Mr X’s request to appeal its housing benefit decision.