Mansfield District Council (21 014 514)

Statement Closed after initial enquiries Council tax support 03-Mar-2022

Summary: We will not investigate this complaint about the way the Council handled the complainant’s council tax reduction. This is because there is insufficient evidence of fault by the Council and because the complainant could have used his appeal rights.

Oadby & Wigston Borough Council (21 014 308)

Statement Closed after initial enquiries Council tax support 03-Feb-2022

Summary: We will not investigate this complaint about the complainant’s council tax support from 2016 to 2018. This is because the complainant could have used her appeal rights and because it is a late complaint.

Arun District Council (21 014 084)

Statement Closed after initial enquiries Council tax support 26-Jan-2022

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s benefits. This is mainly because the relevant events were too long ago for there to be a realistic chance of us reaching a clear enough view on the relevant points.

Wigan Metropolitan Borough Council (21 012 545)

Statement Closed after initial enquiries Council tax support 13-Jan-2022

Summary: We will not investigate this complaint about the Council’s refusal to apply a council tax exemption. This is because there is insufficient evidence of fault and because there is a right of appeal to the Valuation Tribunal.

London Borough of Hillingdon (21 012 673)

Statement Closed after initial enquiries Council tax support 06-Jan-2022

Summary: We cannot investigate this complaint about the Council’s decisions on housing benefit and council tax support claims. The matter has already been considered by a tribunal and we have no discretion to consider anything related to it including the costs incurred by the complainant.

Durham County Council (21 005 240)

Statement Upheld Council tax support 04-Jan-2022

Summary: Mr X complained the Council handled his application for council tax reduction poorly, causing him distress. We found the Council at fault in the way it communicated on Mr X’s application. We recommend the Council apologise to Mr X and review the communication it sends out to council tax reduction applicants.

Bromsgrove District Council (21 007 603)

Statement Upheld Council tax support 20-Dec-2021

Summary: Mr X complained about the Councils management of his Council Tax account and its complaint handling causing him anxiety, frustration, time and trouble. We found the Council was at fault for how it managed Mr X’s Council Tax account and how it handled his complaint. We recommended the Council provide Mr X with an apology, pay him £200 and act to prevent recurrence.

Woking Borough Council (21 011 610)

Statement Closed after initial enquiries Council tax support 16-Dec-2021

Summary: We will not investigate this complaint that the Council has refused to pay compensation after it took higher council tax payments from the complainant’s bank account than it should have done. This is because there is insufficient evidence of fault by the Council.

Calderdale Metropolitan Borough Council (21 011 277)

Statement Closed after initial enquiries Council tax support 14-Dec-2021

Summary: We cannot investigate this complaint about a student’s entitlement to council tax reduction because the complainant has appealed to the Valuation Tribunal.

Leicester City Council (21 011 139)

Statement Closed after initial enquiries Council tax support 09-Dec-2021

Summary: We will not investigate this complaint that the Council has refused to give the complainant a council tax refund. This is because there is insufficient evidence of fault by the Council.