East Hertfordshire District Council (20 008 066)

Statement Upheld Covid-19 15-Dec-2021

Summary: We will not investigate this complaint about the Council decision to refuse small business grants. We have not seen evidence of fault in the Council’s decision-making process.

Warrington Council (21 003 467)

Statement Not upheld Covid-19 15-Dec-2021

Summary: Mrs X complained about the Council’s decision on her eligibility for a Restart Grant, causing her financial loss and distress. We found no fault in the Council’s decision making process.

London Borough of Haringey (21 011 983)

Statement Closed after initial enquiries Covid-19 14-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to intervene in a contractual dispute between him and his landlord. This is because there is no evidence of fault by the Council and Mr X’s injustice is the result of the actions of his landlord rather than the Council.

Kirklees Metropolitan Borough Council (21 002 658)

Statement Not upheld Covid-19 14-Dec-2021

Summary: Mr X complained the Council wrongly refused COVID-19 business grants, causing upset and distress. The Council decided the grant applications in line with relevant Government Guidance and was not at fault.

London Borough of Islington (21 011 084)

Statement Upheld Covid-19 10-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award him expanded retail discount as there is no evidence of fault in the way the decision was made. We will not investigate Mr X’s complaint about the Council’s delay in responding to his enquiries about the discount as the injustice he claims is too speculative and is not the direct result of fault by the Council. The Council has offered Mr X £300 for his time and trouble and this provides a suitable remedy for the complaint.

Herefordshire Council (21 011 213)

Statement Closed after initial enquiries Covid-19 08-Dec-2021

Summary: We will not investigate this complaint that the Council is unreasonably seeking to recover money it says it paid to the complainant from the Local Restrictions Grant Scheme when he was not eligible. We are unlikely to find fault in the Council’s actions.

City of Bradford Metropolitan District Council (21 002 300)

Statement Upheld Covid-19 07-Dec-2021

Summary: Mr X complained the Council wrongly refused him a discretionary business grant, causing financial loss. We find no fault in the Council’s decision making but we find fault in its complaint handling. We recommend it provides Mr X with an apology, pays him £100 for time and trouble and acts to prevent recurrence.

London Borough of Southwark (21 002 436)

Statement Upheld Covid-19 07-Dec-2021

Summary: Mr X complained the Council failed to register his business for rates purposes, resulting in his missing out on a business grant. Mr X also complained the Council failed to give him advice on business rates prior to 2015. We will not investigate matters prior to 2015 due to the time passed. We find the Council at fault in its handling of Mr X's business rates account. We recommend it provide an apology and payment for time and trouble.

Kirklees Metropolitan Borough Council (21 002 789)

Statement Not upheld Covid-19 07-Dec-2021

Summary: Mr X complained the Council wrongly refused COVID-19 business grants. There was no fault in the way the Council considered Mr X’s grant applications.

Kirklees Metropolitan Borough Council (21 000 032)

Statement Not upheld Covid-19 07-Dec-2021

Summary: Mr X complained the Council wrongly refused COVID-19 business grants. There was no fault with the way the Council considered his grant applications.