Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (19 016 735b)

Statement Not upheld Mental health services 29-May-2021

Summary: Mr B complains the Trust refused to detain his father, Mr C, in hospital. The Trust properly considered whether to detain Mr C. Mr B also complains the Council did not offer Mr C a placement in a care home. Mr C did not want to go into a care home but preferred to be at home with his wife. There is no fault.

Basildon and Brentwood Clinical Commissioning Group (19 013 095a)

Statement Not upheld Mental health services 28-May-2021

Summary: Mrs G complained about funding decisions affecting her late aunt, Mrs B’s, residential care. We have not upheld the complaints about Basildon and Brentwood Clinical Commissioning Group or about Essex County Council’s actions relating to free aftercare. We have upheld some of Mrs G’s complaints about the way the Council provided information about Mrs B’s care arrangements. The faults caused Mrs G avoidable time, trouble and frustration. The Council accepted our recommendation of an apology and financial remedy for Mrs G. We have therefore completed our investigation.

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (20 012 327a)

Statement Closed after initial enquiries Mental health services 25-May-2021

Summary: The Ombudsmen will not investigate this complaint as it is unlikely an investigation would lead to evidence based findings of fault leading to a personal injustice.

Essex Partnership University Foundation Trust (19 016 759a)

Statement Upheld Mental health services 24-May-2021

Summary: We found a Trust failed to appropriately assess and record the needs of a young woman with entitlement to aftercare services under Section 117 of the Mental Health Act 1983 before discharging her into the community. The Trust will apologise to the complainant and pay a financial remedy in recognition of the impact of this fault on her. The Trust, Council and CCG will also review relevant policies and procedures to prevent similar problems occurring in future.

Basildon and Brentwood Clinical Commissioning Group (19 016 759b)

Statement Upheld Mental health services 24-May-2021

Summary: We found a Trust failed to appropriately assess and record the needs of a young woman with entitlement to aftercare services under Section 117 of the Mental Health Act 1983 before discharging her into the community. The Trust will apologise to the complainant and pay a financial remedy in recognition of the impact of this fault on her. The Trust, Council and CCG will also review relevant policies and procedures to prevent similar problems occurring in future.

Oxford Health NHS Foundation Trust (18 018 286a)

Statement Upheld Mental health services 20-Apr-2021

Summary: We found fault with the support a Trust provided to a man with complex care needs and his parents. We also found fault by a Council in terms of the handling of the Mental Health Act Assessment process by an Approved Mental Health Practitioner acting on its behalf. The Council and Trust will apologise to the complainants and pay a financial sum in recognition of the distress caused to them by this fault. They will also take action to prevent similar problems occurring in future.

South London and Maudsley NHS Foundation Trust (20 006 910a)

Statement Upheld Mental health services 13-Apr-2021

Summary: The Ombudsmen investigated and upheld an earlier complaint about charging for accommodation which should have been free under section 117 of the Mental Health Act 1983. We have now investigated a complaint about the Council, NHS Trust and NHS Clinical Commissioning Group failing to carry out actions agreed during the earlier investigation. We have upheld the complaint. We have also found that an estimated 57 other patients may not have up-to-date section 117 aftercare plans. The organisations accept our recommendations, so we have completed our investigation.

NHS South East London Clinical Commissioning Group (20 006 910b)

Statement Upheld Mental health services 13-Apr-2021

Summary: The Ombudsmen investigated and upheld an earlier complaint about charging for accommodation which should have been free under section 117 of the Mental Health Act 1983. We have now investigated a complaint about the Council, NHS Trust and NHS Clinical Commissioning Group failing to carry out actions agreed during the earlier investigation. We have upheld the complaint. We have also found that an estimated 57 other patients may not have up-to-date section 117 aftercare plans. The organisations accept our recommendations, so we have completed our investigation.

Essex Partnership University Foundation Trust (20 009 321a)

Statement Closed after initial enquiries Mental health services 01-Apr-2021

Summary: We will not investigate Ms X’s complaint. This is because the Parliamentary and Health Service Ombudsman is better placed to consider her complaint.