Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (21 010 564a)

Statement Closed after initial enquiries Mental health services 26-Jan-2022

Summary: The Ombudsman cannot consider a complaint about a Council’s actions in relation to safeguarding procedures and accommodation support because it is late.

Woodbourne Priory Hospital (20 009 803a)

Statement Upheld Mental health services 10-Jan-2022

Summary: We found fault by the Council, CCG and Private Hospital with regards to how they planned aftercare for a young person following her discharge from hospital after a period of detention under the Mental Health Act 1983. These organisations have agreed to apologise and the Private Hospital will also pay the complainant a financial remedy. We found no fault by the Private Hospital in terms of the consideration it gave to the young person’s diagnosis during her admission.

Coventry & Warwickshire Clinical Commissioning Group (20 009 803b)

Statement Upheld Mental health services 10-Jan-2022

Summary: We found fault by the Council, CCG and Private Hospital with regards to how they planned aftercare for a young person following her discharge from hospital after a period of detention under the Mental Health Act 1983. These organisations have agreed to apologise and the Private Hospital will also pay the complainant a financial remedy. We found no fault by the Private Hospital in terms of the consideration it gave to the young person’s diagnosis during her admission.

Mersey Care NHS Foundation Trust (FT) (21 005 756a)

Statement Closed after initial enquiries Mental health services 07-Jan-2022

Summary: We will not investigate Miss X’s complaint about the housing support provided to her by the Council. This is because we consider it unlikely an investigation would find fault by the Council. In addition, Miss X has a right of appeal by which she can challenge the decision to detain her under the Mental Health Act 1983.

Southern Health NHS Foundation Trust (21 009 865a)

Statement Closed after initial enquiries Mental health services 09-Dec-2021

Summary: The Ombudsmen will not investigate this complaint about a decision to detain someone under the Mental Health Act. The actions of the doctors involved in the assessment are outside of PHSO’s remit. LGSCO could consider the assessment an Approved Mental Health Professional completed but an investigation is unlikely to find significant failings in the process they followed.

Devon Partnership NHS Trust (20 002 784a)

Statement Not upheld Mental health services 06-Dec-2021

Summary: We found fault by the Council as it failed to secure full-time educational provision for Mr K, a young person with complex needs. We also found the Council failed to arrange regular overnight respite care for Mr K. This placed significant pressure on Mr K’s relationship with his mother, Ms J, and caused them both significant distress. The Council agreed to apologise to Mr K and Ms J and pay a financial remedy in recognition of the impact of this fault on them. We found no fault with the care provided to Mr K by the Mental Health Trust.

Surrey & Borders Partnership NHS Foundation Trust (21 000 865a)

Statement Upheld Mental health services 17-Nov-2021

Summary: The Ombudsmen find there was a failing by a Trust when it was planning a mental health patient’s discharge from hospital. This failing caused avoidable stress to the patient’s relative. The Ombudsmen recommend an apology to address this injustice.

Oxfordshire Clinical Commissioning Group (21 000 865b)

Statement Not upheld Mental health services 17-Nov-2021

Summary: The Ombudsmen find there was a failing by a Trust when it was planning a mental health patient’s discharge from hospital. This failing caused avoidable stress to the patient’s relative. The Ombudsmen recommend an apology to address this injustice.

Sheffield Health & Social Care NHS Foundation Trust (21 003 227a)

Statement Closed after initial enquiries Mental health services 03-Oct-2021

Summary: The Ombudsmen will not investigate this complaint relating to the treatment of a person who lacked the capacity to make decisions about their own care. The complaint relates to matters that occurred more than 12 months ago and, as such, are late for our consideration.

South West London & St. Georges Mental Health NHS Trust (20 000 987a)

Statement Upheld Mental health services 09-Sep-2021

Summary: A nursing home took too long to tell the complainant, Miss D, that her mother Mrs M had died, as the Home had not kept proper records about next of kin. It also did not manage Mrs M’s personal belongings or her finances properly. The NHS Trust responsible for managing Mrs M’s money failed to do this adequately or to safeguard her finances. We did not find failings in the way the Trust and the Council partly responsible for commissioning Mrs M’s placement at the Home handled Miss D’s complaint. Miss D said she suffered avoidable distress and inconvenience, and she believed the Home owed money to Mrs M’s estate. The organisations have agreed to apologise to Miss D and take action to prevent similar problems in future. They have also agreed to reimburse Mrs M’s estate with any money due to it.