Central London Community Healthcare NHS Trust (20 005 813a)

Statement Closed after initial enquiries Community hospital services 07-Jun-2021

Summary: The Ombudsmen will not investigate this complaint as it is unlikely an investigation would lead to findings of fault.

Central London Community Healthcare NHS Trust (20 005 813b)

Statement Closed after initial enquiries Community hospital services 07-Jun-2021

Summary: The Ombudsmen will not investigate this complaint as it is unlikely an investigation would lead to findings of fault.

London North West Healthcare NHS Trust (21 000 366a)

Statement Closed after initial enquiries Community hospital services 24-May-2021

Summary: The Ombudsmen have decided they will not investigate a complaint about a person’s health and social care as it has not been made by a suitable person.

Guy’s and St Thomas’ NHS Foundation Trust (20 001 348a)

Statement Not upheld Community hospital services 11-May-2021

Summary: The Ombudsmen have not found fault by a Council or an NHS Trust about their assessment or decision to discontinue parts of a reablement care package because the individual was unable to participate due to her dementia at that time. We have also not found fault with either organisation’s complaint handling.