Archive has 17 results
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Statement Upheld Care and treatment 31-Aug-2021
Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children’s statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG’s attempts to improve the situation.
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Statement Upheld Care and treatment 31-Aug-2021
Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children’s statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG’s attempts to improve the situation.
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Barchester Healthcare Homes Limited (18 015 760a)
Statement Upheld Care and treatment 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Barchester Healthcare Homes Limited (18 015 760b)
Statement Upheld Care and treatment 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Molescroft Nursing Home (Holdings) Limited (18 015 760e)
Statement Upheld Care and treatment 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Molescroft Nursing Home (Holdings) Limited (18 015 760f)
Statement Upheld Care and treatment 26-Jul-2021
Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B’s son, Mr A.
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Statement Closed after initial enquiries Care and treatment 14-Jul-2021
Summary: Mr A has complained about the actions of the Home and a Trust regarding the loss of his mother’s engagement ring. We will not investigate due to there being no likelihood of achieving the outcome Mr A wants.
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Bondcare (London) Limited (19 007 669a)
Statement Upheld Care and treatment 26-Apr-2021
Summary: The Ombudsmen find fault in the way a Care Home monitored and recorded the condition of a resident’s foot. However, the Care Home has already accepted this failing and taken suitable action to improve its practice. The Ombudsmen has not found fault in the Care Home’s actions during a week in late October 2018 as there no clear indications it should have escalated the resident’s care during that time.