Archive has 17 results
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Elderberry Mews and Mulberry Court (21 002 310a)
Statement Upheld Care and treatment 28-Mar-2022
Summary: The Ombudsmen found there was fault by a Council and a care provider with supervision levels. The care provider took action which remedied this issue satisfactorily. We found fault by a care provider with weight monitoring and foot care, but we were unable to say this caused an injustice. The Ombudsmen also found fault with how the care provider reported accidents involving a resident’s Motability car. The care provider has agreed to our recommendation that it makes a payment to address the financial loss an insurance claim would not cover.
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Atholl House Nursing Home (20 012 668b)
Statement Upheld Care and treatment 08-Mar-2022
Summary: The Ombudsmen find a Nursing Home, Hospital Trust and Ambulance Trust responded appropriately when a Nursing Home resident became unwell in March 2020. Based on the evidence seen to date, professionals completed appropriate assessments and acted in line with guidance in place at that time. There was fault in the way the Nursing Home handled a relative’s request for copies of records. We have made recommendations to address this.
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Hill Care 3 Limited (20 012 826b)
Statement Upheld Care and treatment 10-Jan-2022
Summary: We found fault by Hill Care 3 Ltd as it failed to maintain accurate and complete nutritional records for Mr B, an elderly man at risk of malnutrition. We also found fault by the Trust as staff failed to inform Mr B’s family that his dentures were broken. Hill Care 3 Ltd and the Trust will apologise for this fault. We found no fault by the Council in terms of the care it provided to Mr B.
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Avery Homes Ltd - Milton Court Care Home (20 011 594a)
Statement Upheld Care and treatment 23-Nov-2021
Summary: The complainant, acting on behalf of her late father, has raised several issues with the standards of care he was provided during his stay in a nursing home, which was commissioned jointly by the Council and by the NHS. We have found fault, which in some cases caused an injustice, and the Council and Care Provider have agreed to remedy this injustice and work to prevent a recurrence.
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Dryband One Limited (21 007 876b)
Statement Closed after initial enquiries Care and treatment 17-Oct-2021
Summary: We will not investigate Ms M’s complaint. Her complaints about North East Lincolnshire Council’s safeguarding procedures and Bradley House Care Home and North East Lincolnshire Clinical Commissioning Group’s support for her mother are late.
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Stocks Hall Nursing and Residential Home (21 005 002a)
Statement Closed after initial enquiries Care and treatment 06-Oct-2021
Summary: The Ombudsmen will not investigate a complaint about the way a care home requested a repeat prescription or prevented access to the home for a planned advocacy visit. This is because there is no evidence of significant injustice to the resident, and the injustice to their family has already been remedied.
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Statement Upheld Care and treatment 05-Oct-2021
Summary: Mrs A complains about a council and care home relating to the care and treatment provided to her mother in 2020. We found fault in fluid management recording and in staff not seeking emergency treatment earlier. The Home has taken appropriate action to address these issues in its care of other residents, but we have recommended it apologises for the uncertainty caused to Mrs B for the delay in seeking emergency treatment.
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North Kirklees Clinical Commissioning Group (19 014 217a)
Statement Not upheld Care and treatment 31-Aug-2021
Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children’s statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG’s attempts to improve the situation.
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North Kirklees Clinical Commissioning Group (19 014 217b)
Statement Not upheld Care and treatment 31-Aug-2021
Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children’s statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG’s attempts to improve the situation.
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Statement Upheld Care and treatment 31-Aug-2021
Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children’s statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG’s attempts to improve the situation.