Archive has 10 results
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Gloucestershire Clinical Commissioning Group (20 010 517a)
Statement Not upheld Covid-19 04-Feb-2022
Summary: Mrs Y and Ms Z complained about funding for their mother, Mrs X’s, residential care and the response to an injury to Mrs X’s hand. We have upheld the complaints against the Council and recommended remedies. We have not upheld the complaint against the NHS Clinical Commissioning Group. The Council accepts our recommendations. We have therefore completed our investigation.
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Lynwood Care Centre (21 000 498a)
Statement Not upheld Covid-19 21-Jan-2022
Summary: The Ombudsmen found no fault by a Council, a CCG and a care home in relation to the nutritional support and personal care provided to Mrs Y. We have found fault with how nutritional risk was assessed, but this did not affect the care provided and the care home has now remedied this by making changes with how it completes nutritional risk assessments.
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Brighton & Hove Clinical Commissioning Group (21 000 498b)
Statement Not upheld Covid-19 21-Jan-2022
Summary: The Ombudsmen found no fault by a Council, a CCG and a care home in relation to the nutritional support and personal care provided to Mrs Y. We have found fault with how nutritional risk was assessed, but this did not affect the care provided and the care home has now remedied this by making changes with how it completes nutritional risk assessments.
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The Leeds Teaching Hospitals NHS Trust (21 007 005a)
Statement Closed after initial enquiries Covid-19 05-Oct-2021
Summary: The Ombudsmen have decided not to investigate Mr X’s complaint about a decision to discharge his mother from hospital into a care home. This is because there are no indications of fault by the Council or the NHS Trust. At the time, measures were in place due to the COVID-19 pandemic and the decisions appear to have been in line with government guidance.
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Statement Closed after initial enquiries Covid-19 28-Jul-2021
Summary: The Ombudsmen will not investigate a complaint about a care home’s restrictions on visiting and sharing of information with relatives during the COVID-19 pandemic. This is because we are unlikely to find fault causing injustice with the actions of the care home.
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North East Essex Clinical Commissioning Group (20 012 268b)
Statement Closed after initial enquiries Covid-19 28-Jul-2021
Summary: The Ombudsmen will not investigate a complaint about a care home’s restrictions on visiting and sharing of information with relatives during the COVID-19 pandemic. This is because we are unlikely to find fault causing injustice with the actions of the care home.
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Statement Not upheld Covid-19 23-Jul-2021
Summary: We found fault with the way a Council and NHS Trust handled the discharge planning process for Mr Y after his admission to hospital in April 2019. The Council and Trust agreed to apologise to Mr Y’s daughter and pay a financial sum in recognition of the distress this caused her. They will also review relevant policies and procedures to prevent similar problems occurring in future. We found no fault by another NHS Trust that cared for Mr Y during later hospital admissions in July 2019 and April 2020. Similarly, we found no fault by a GP Practice that provided care to Mr Y in the community.
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Routes Healthcare (North) Limited (20 005 598a)
Statement Upheld Covid-19 08-Jun-2021
Summary: We found fault on the part of a domiciliary care provider regarding its decision to suspend the care package of a vulnerable woman with complex needs due to the COVID-19 pandemic. We also found fault by the Clinical Commissioning Group (CCG) for the advice it provided to the care provider and family. The care provider and CCG will apologise to the family and pay them a financial sum in recognition of the impact of this fault on them. We also found fault with the Council’s handling of the initial safeguarding enquiries but are satisfied it has acted to put matters right.
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NHS Kirklees Clinical Commissioning Group (20 005 598b)
Statement Upheld Covid-19 08-Jun-2021
Summary: We found fault on the part of a domiciliary care provider regarding its decision to suspend the care package of a vulnerable woman with complex needs due to the COVID-19 pandemic. We also found fault by the Clinical Commissioning Group (CCG) for the advice it provided to the care provider and family. The care provider and CCG will apologise to the family and pay them a financial sum in recognition of the impact of this fault on them. We also found fault with the Council’s handling of the initial safeguarding enquiries but are satisfied it has acted to put matters right.
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NHS North Central London Clinical Commissioning Group (Haringey) (20 004 145a)
Statement Upheld Covid-19 25-May-2021
Summary: Mr B complained that the Council stopped his mother,
Miss M’s, reablement care, contrary to Government guidance and a letter from the Clinical Commissioning Group (CCG). The Council was entitled to end Miss M’s reablement care when she reached her reablement goals. However, the Council and CCG were at fault in communicating poorly with Miss M and Mr B. This caused them avoidable confusion and frustration. The Council and CCG accept our recommendations, so we have completed our investigation.