Archive has 1761 results
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Devon County Council (21 006 241)
Statement Upheld Assessment and care plan 27-Mar-2022
Summary: Mrs F complains on behalf her mother (Mrs Z) who is a long term carer. Mrs F says the Council found Mrs Z was eligible for a break from her caring responsibilities and agreed to make arrangements to meet this through a direct payment. However, the Council later cancelled the payment when it assessed Mrs Z could pay for the support herself. At this stage, we found the Council was at fault for carrying out a financial assessment to identify whether Mrs Z should meet her own care and support costs. This is because Mrs Z’s needs arose from her responsibilities as a carer. The Council should instead have undertaken a carers assessment. This caused Mrs Z an injustice because she had to meet the costs of taking a break from caring herself. We have therefore recommended a remedy.
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United Care (North) Ltd (21 016 065)
Statement Closed after initial enquiries Residential care 27-Mar-2022
Summary: We will not investigate this complaint about the way a Care Provider cared for Ms X’s father. This is because she is not a suitable person to complain on her father’s behalf.
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Wiltshire Council (21 016 076)
Statement Upheld Assessment and care plan 27-Mar-2022
Summary: The Council delayed meeting Ms C’s adult social care needs, and her parents needs as carers, because it was focussed on disputing ordinary residence. The Council is now progressing matters as it should. The Council will apologise and pay Mr & Mrs B £600 to acknowledge the impact on them.
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Lincolnshire County Council (21 005 831)
Statement Upheld Residential care 27-Mar-2022
Summary: The complainant says a care home, acting on behalf of the Council, failed to properly support her husband. The care home failed to follow a care plan, act after it found unexplained bruising, and properly record best interest decisions. The Council has agreed to apologise to the complainant, pay her £350 and through contract monitoring ensure staff are reminded/trained about the importance of recording and following care plans.
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West Sussex County Council (20 012 815)
Statement Not upheld Other 27-Mar-2022
Summary: Mr B complained his supported housing provider did not repay him any money for the time he was not living in his flat between March and June 2020. There was no fault by the Council.
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Kirklees Metropolitan Borough Council (21 001 819)
Statement Upheld Charging 27-Mar-2022
Summary: Mr X complained the Council reduced his direct payments following a review it carried out in 2018 without giving proper reasons for doing so. Mr X said this caused him distress and negatively affected his standard of living. Based on the evidence there was no fault in the Council’s initial decision to reduce Mr X’s care package. There was fault in the Council’s delay carrying out Mr X’s 2019 needs review however, this did not cause Mr X a significant injustice.
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East Sussex County Council (21 011 045)
Statement Upheld Safeguarding 25-Mar-2022
Summary: Dr B complained ESC Council and the NHS Trust failed to properly safeguard her when it undertook an investigation into allegations of physical assault when she lived in a care home jointly funded by the CCG and BHC Council. She also complained about the home’s investigation and its decision to serve notice to end the placement. We found fault in the safeguarding protection plan put in place by ESC Council and as a result Dr B experienced avoidable distress. We also found fault in the way the jointly funded home completed its investigation, and this is likely to have meant Dr B missed an opportunity to have her views and outcomes properly recorded. The Councils and the CCG agreed to our recommendations and will arrange for Dr B to receive a written apology for the injustice caused. ESC Council will also remind its officers of the importance of updating safeguarding documentation.
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Norfolk County Council (21 015 114)
Statement Closed after initial enquiries Assessment and care plan 25-Mar-2022
Summary: We will not investigate this complaint about the way the Council carried out a mental capacity assessment for the complainant’s mother. This is because we could not obtain the information the complainant wants by investigating her complaint and the Court of Protection is best placed to reach a decision on a person’s mental capacity where there is a dispute.
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Statement Upheld Safeguarding 25-Mar-2022
Summary: There was delay in the support the Council had agreed to provide to Mr C, particularly in managing his finances. There was poor communication with Mrs B and the Council should have held a multi-disciplinary risk meeting earlier. Mrs B suffered an injustice as a result as she was often left to provide support for Mr C. The Council has agreed to apologise to Mrs B and pay her £300.
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Brighton & Hove City Council (21 000 348)
Statement Upheld Other 25-Mar-2022
Summary: Dr B complained ESC Council and the NHS Trust failed to properly safeguard her when it undertook an investigation into allegations of physical assault when she lived in a care home jointly funded by the CCG and BHC Council. She also complained about the home’s investigation and its decision to serve notice to end the placement. We found fault in the safeguarding protection plan put in place by ESC Council and as a result Dr B experienced avoidable distress. We also found fault in the way the jointly funded home completed its investigation, and this is likely to have meant Dr B missed an opportunity to have her views and outcomes properly recorded. The Councils and the CCG agreed to our recommendations and will arrange for Dr B to receive a written apology for the injustice caused. ESC Council will also remind its officers of the importance of updating safeguarding documentation.