Nottinghamshire County Council (20 009 398)

Statement Upheld Transition from childrens services 23-Aug-2021

Summary: Mr and Mrs X complained about poor transition planning for their daughter, Miss Y, when she moved from children’s to adult support services, including the withdrawal of support services. The Council was at fault for its inconsistent communication about whether it would extend the overnight stays arranged by children’s services beyond age 18, and for flaws in its complaints handling. The Council took appropriate steps to identify support for the family during the COVID-19 pandemic.

Cambridgeshire County Council (20 010 652)

Statement Closed after initial enquiries Transition from childrens services 16-Aug-2021

Summary: The complaint about the arrangements to meet Mr C’s health needs is not within our jurisdiction. Although the Council is arranging the support, it does so on behalf of the Clinical Commissioning Group who is an NHS body. We do not have powers to investigate NHS bodies, so have referred the case to the Parliamentary and Health Service Ombudsman.

Gloucestershire County Council (20 005 410)

Statement Upheld Transition from childrens services 19-Jul-2021

Summary: The Council is at fault for delaying considering a complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to complete its stage two investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused her.

Warwickshire County Council (21 001 298)

Statement Upheld Transition from childrens services 01-Jul-2021

Summary: We will not investigate Ms X’s complaint that the Council has failed to pay the full cost to her care home of caring for a young person who stayed some months after she became an adult and ceased to be a ‘looked after child’. I am satisfied with the Council’s action. It has apologised to Ms X for the delay and is paying the money owed. The Council has acknowledged poor complaint handling and has given advice to officers.

Essex County Council (20 010 614)

Statement Not upheld Transition from childrens services 07-Jun-2021

Summary: Mrs D complained the Council failed to consult her before it removed a phone she gave to her daughter. She also said its Social Worker bullied her. The Council made a decision it was entitled to make. And so, we cannot criticise its decision. There was no evidence of bullying, we cannot therefore make a finding on this matter.

Lancashire County Council (21 000 369)

Statement Closed after initial enquiries Transition from childrens services 07-Jun-2021

Summary: We will not investigate Ms X’s complaint about the Council’s failures in dealing with her during 2018 and 2019 when a foster child was moving from children’s services to adults’ services. The complaint is late and there is no good reason to investigate it now.

Bristol City Council (20 009 325)

Statement Not upheld Transition from childrens services 03-Jun-2021

Summary: Ms X complained about the Council’s failure to provide suitable education to her daughter between 2015 and 2018. We have discontinued our investigation as the complaint is late and there are no good reasons to exercise our discretion to investigate.

Devon County Council (21 000 668)

Statement Closed after initial enquiries Transition from childrens services 03-Jun-2021

Summary: We will not investigate Mr X’s complaint about events when he was in the Council’s care about 15 years ago. He could have approached us sooner and there is no good reason to exercise discretion to consider his late complaint.