City of York Council (21 017 188)

Statement Upheld Transition from childrens services 21-Mar-2022

Summary: The Council is at fault for delaying consideration of this complaint at stage two of the children’s statutory complaints procedure. The Council will issue its stage two response in the coming days. It has also agreed to offer to make a payment to the complainant to remedy the time and trouble its delay has caused him.

Manchester City Council (21 003 856)

Statement Upheld Transition from childrens services 19-Jan-2022

Summary: Mr B complained that the Council stopped his education incentive payment without notice or explanation on two occasions and refused to backdate the money to cover the gaps. The Council has now offered to pay him £500, support him until the end of his course and review its policies. We are satisfied this is a reasonable and proportionate way of resolving the complaint.

London Borough of Croydon (21 000 045)

Statement Upheld Transition from childrens services 10-Jan-2022

Summary: Ms D complains on behalf of her adult son, Mr F about the way the Council dealt with his transition from children's services to adults' services in 2020. The Council has accepted there were delays in assessment; these caused injustice to Ms D and Mr F which warrants a financial remedy. There was no fault in the care and support assessments and plans. Fault in complaint handling caused time and trouble for Ms D.

London Borough of Haringey (21 009 587)

Statement Closed after initial enquiries Transition from childrens services 21-Dec-2021

Summary: We will not investigate Miss X’s complaint that the Council tried to change the placement on her son’s EHCP without consultation or agreement. This is because an investigation by this office could not add to the response and explanation already provided by the Council’s response on this matter.

Telford & Wrekin Council (21 011 537)

Statement Closed after initial enquiries Transition from childrens services 13-Dec-2021

Summary: We will not investigate Mr B’s complaint about the Council’s actions regarding his daughter’s, Ms C’s placement. This is because further investigation by the Ombudsman could not achieve a different response to that already provided to Mr B.

North Yorkshire County Council (21 000 357)

Statement Upheld Transition from childrens services 09-Dec-2021

Summary: Mrs X complained the Council failed to properly plan for her daughter, F’s, transition from children to adult care services. The Council was at fault. It did not properly plan for F’s transition and failed to issue her amended Education, Health and Care (EHC) Plan naming a post-18 placement in line with statutory timescales. The Council agreed to apologise and pay Mrs X a total of £600 to remedy distress, uncertainty and time and trouble caused. It also agreed to review F’s EHC Plan without delay in preparation for naming her post-18 placement in time for the 2022/23 academic year.

Essex County Council (20 012 483)

Statement Upheld Transition from childrens services 09-Nov-2021

Summary: Miss D complains on behalf of her adult daughter about actions the Council took in relation to her special educational and care and support needs. There was fault, some of which caused injustice to Miss D’s daughter. The Council has agreed to make a payment to her.

Westminster City Council (21 005 566)

Statement Closed after initial enquiries Transition from childrens services 19-Sep-2021

Summary: We will not investigate this complaint about how the Council dealt with her leaving care grant. This is because the Council has agreed to consider Ms X’s complaint at stage 3 of the statutory children’s complaints procedure.

Kent County Council (20 010 966)

Statement Not upheld Transition from childrens services 27-Aug-2021

Summary: Ms B says the Council failed to set up direct payments of rent to her as landlord for a care leaver she provided accommodation for and failed to act when there were problems with rent arrears and antisocial behaviour. There is no fault by the Council.

Nottinghamshire County Council (20 009 398)

Statement Upheld Transition from childrens services 23-Aug-2021

Summary: Mr and Mrs X complained about poor transition planning for their daughter, Miss Y, when she moved from children’s to adult support services, including the withdrawal of support services. The Council was at fault for its inconsistent communication about whether it would extend the overnight stays arranged by children’s services beyond age 18, and for flaws in its complaints handling. The Council took appropriate steps to identify support for the family during the COVID-19 pandemic.