London Borough of Lewisham (21 010 747)

Statement Closed after initial enquiries Safeguarding 08-Dec-2021

Summary: We will not investigate this complaint about a safeguarding meeting. This is because the provider has already acknowledged fault and apologised and it is unlikely an investigation would result in a different outcome.

London Borough of Croydon (21 011 282)

Statement Closed after initial enquiries Safeguarding 08-Dec-2021

Summary: We will not investigate this complaint about the Council’s involvement with the complainant’s family. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Part of the complaint is late, we cannot investigate complaints linked to legal proceedings, and some of the complaint is best dealt with by the Police.

Sandwell Metropolitan Borough Council (20 005 623)

Statement Upheld Safeguarding 08-Dec-2021

Summary: Ms K complained about the care her mother received at the care home and the Council’s safeguarding enquiry into the concerns she raised. There was fault in the care provided and the Council’s communications and enquiries into the first safeguarding referral. The Council has agreed to apologise and to pay £250.

Lancashire County Council (21 001 941)

Statement Closed after initial enquiries Safeguarding 03-Dec-2021

Summary: We have discontinued our investigation into Miss X’s complaint that the Council failed to safeguard her grandmother while she was in residential care. This is because further investigation could not make a finding of the kind Miss X wants.

Wiltshire Council (21 010 830)

Statement Closed after initial enquiries Safeguarding 03-Dec-2021

Summary: We will not investigate this complaint about a safeguarding investigation. There is insufficient evidence of fault to justify our involvement and Mr X could take the legal matters to court.

Sandwell Metropolitan Borough Council (21 011 041)

Statement Closed after initial enquiries Safeguarding 02-Dec-2021

Summary: We will not investigate this complaint about delays in the Council assessing Mr X’s mother’s care needs. This is because any delays in the Council assessing Mrs Y did not cause an injustice. There is also no fault in the Council refusing to assist Mr X with his application to the Court of Protection.

Wiltshire Council (21 004 781)

Statement Not upheld Safeguarding 30-Nov-2021

Summary: The complaint is discontinued. The Council has agreed to formally investigate Mrs X’s complaint about issues relating to her adult son.

Stockport Metropolitan Borough Council (20 010 643)

Statement Upheld Safeguarding 30-Nov-2021

Summary: The Council failed to properly explain or record how it decided that a safeguarding enquiry should be carried out by the care provider, rather than the Council. The Council also failed to properly consult Mr C’s mother as part of the safeguarding enquiry and there was fault in its communications with her. The Council has agreed to apologise, pay Mrs B £150 and make service improvements.

Lincolnshire County Council (21 009 840)

Statement Closed after initial enquiries Safeguarding 24-Nov-2021

Summary: We will not investigate this complaint about the Council’s failure to safeguard Mrs Y’s mother whilst she was in hospital. This is because it is a late complaint and there are no good reasons to exercise discretion to accept it now.

Oxfordshire County Council (20 004 066)

Statement Upheld Safeguarding 24-Nov-2021

Summary: The Ombudsmen find there were failings in the way a Council and Trust handled a safeguarding referral and a subsequent complaint about the same matter. However, there is no evidence this led to a personal injustice.