Staffordshire County Council (21 012 016)

Statement Closed after initial enquiries Safeguarding 22-Dec-2021

Summary: We will not investigate this complaint about how the Council dealt with concerns that Mrs Y’s family had raised about her care. This is because Mrs Y has not consented to her family complaining to the Ombudsman on her behalf.

North Yorkshire County Council (21 011 283)

Statement Closed after initial enquiries Safeguarding 21-Dec-2021

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s brother. This is because Ms X does not have legal authority to act as her brother’s representative.

Coventry City Council (21 009 874)

Statement Closed after initial enquiries Safeguarding 17-Dec-2021

Summary: We will not investigate this complaint that Mr X has not received care in his current accommodation. This is because the Council does not commission care for Mr X, and he does not have care arrangements in place with any private care provider. All issues Mr X alleges are about tenancy matters with a social housing landlord and these are matters for the Housing Ombudsman Service.

Kent County Council (20 003 077)

Statement Not upheld Safeguarding 16-Dec-2021

Summary: Mr X complained about the Council’s decision not to proceed with a safeguarding investigation about historical and ongoing abuse and related matters, including disability discrimination and failure to provide support for his autism. We do not find fault with how the Council considered the safeguarding request and we are satisfied with the Council’s approach to Mr X’s care and support needs.

East Riding of Yorkshire Council (21 011 130)

Statement Upheld Safeguarding 16-Dec-2021

Summary: We will not investigate Ms B’s complaint about care, support and safeguarding of her late father Mr C. This is because we are satisfied with the actions taken by the Council and further investigation by the Ombudsman is unlikely to achieve a significantly different outcome or make the findings Ms B wants.

Bournemouth, Christchurch and Poole Council (21 011 606)

Statement Closed after initial enquiries Safeguarding 15-Dec-2021

Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s mother whilst she was alive. This is because she is not a suitable person to bring a complaint on her mother’s behalf.

North Yorkshire County Council (21 002 301)

Statement Closed after initial enquiries Safeguarding 10-Dec-2021

Summary: We will not investigate this complaint about the Council’s actions when it carried out a safeguarding investigation. This is because it is a late complaint and there are not good reasons to consider it now.

London Borough of Newham (21 001 774)

Statement Upheld Safeguarding 10-Dec-2021

Summary: Mr X complained the Council discriminated against him by failing to correspond and provide documentation, including his care plan, in large print. Mr X also complains the Council has failed to provide appropriate care under an interim care plan. He states the Council's actions left him with no option but to stop using Council arranged carers, and he has incurred costs in safeguarding himself from carers. The Council’s failure to take account of its duties under the Equality Act and correspond with Mr X in large text from the outset is fault and has caused Mr X an injustice. However, there is no evidence of fault in the way the Council has assessed Mr X’s care needs or investigated his concerns about the care provided or the actions of carers.

Warwickshire County Council (21 004 477)

Statement Upheld Safeguarding 09-Dec-2021

Summary: Mrs D complains on behalf of her late husband (Mr P) about the care he received while in residential care. We found the Council failed to provide a care placement for Mr P which was suitable for his needs. I also consider there were failings by the care home to promptly identify on one occasion that Mr P required medical treatment. There were also delays by the Council in arranging an alternative care placement for Mr P and a failure to properly communicate with Mrs D on this and other issues. These failings caused Mrs D an injustice and so we have recommended a remedy.

London Borough of Croydon (21 010 776)

Statement Closed after initial enquiries Safeguarding 09-Dec-2021

Summary: We will not investigate this complaint about the way the Council carried out a safeguarding investigation. This is because any fault by the Council has not caused Mr X or his neighbour an injustice.