Rochdale Metropolitan Borough Council (20 011 479)

Statement Upheld Safeguarding 26-Jan-2022

Summary: We have found in the Council’s actions as the Council failed to provide Ms B with the review report it had promised to deliver. There were also delays in the process and there was poor communication during and after the review. The Council has agreed to apologise to Ms B, have a meeting with Ms B and pay a financial remedy.

Lincolnshire County Council (21 012 051)

Statement Upheld Safeguarding 24-Jan-2022

Summary: Miss X complains her father’s care home failed to take appropriate action when he fell ill. The Council has accepted care records from time were inadequate. It has agreed to write to the family to apologise and pay £1000 to acknowledge the distress and time and trouble they have been caused by this. There is nothing further we could achieve from an investigation and so we will not investigate this complaint.

North Yorkshire County Council (19 008 960)

Statement Upheld Safeguarding 24-Jan-2022

Summary: Mrs X complains the Council is not allowing her to have unsupervised contact with her adult daughter and that it said it would apply to the Court of Protection to resolve this and it has not done so. There was no fault in the way the Council reached a best interests decision that Mrs X’s contact with her daughter should be supervised. The Council failed to approach the Court of Protection despite repeatedly saying it would do so and this was fault. The Council has agreed to write to Mrs X to apologise for the frustration this caused, confirm the contact arrangements with her daughter, review these and if Mrs X remains dissatisfied to approach the Court of Protection.

Rochdale Metropolitan Borough Council (21 012 747)

Statement Upheld Safeguarding 20-Jan-2022

Summary: We will not investigate this complaint about poor quality of care in a care home before Mrs Y’s death. The Council has carried out a Serious Incident Practice Review and it will share its report with Mrs X when it is completed. It is unlikely our involvement would add to the Council’s investigation or lead to a different outcome at this time.

Derbyshire County Council (21 013 428)

Statement Closed after initial enquiries Safeguarding 20-Jan-2022

Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X’s father’s finances. This is because it is a late complaint and there are no good reasons for us to investigate it now.

Warrington Council (21 013 376)

Statement Closed after initial enquiries Safeguarding 19-Jan-2022

Summary: We will not investigate this complaint about the Council’s failure to safeguard a vulnerable adult. The complaint is late and there is not a good reason Mrs X did not complain to us sooner. There are also other bodies better placed to deal with the concerns she raised.

Bournemouth, Christchurch and Poole Council (20 011 480)

Statement Closed after initial enquiries Safeguarding 19-Jan-2022

Summary: We will not investigate Mr B’s complaint about the care and support his late father, Mr C received from his Care Provider. This is because further investigation could not add to the Council’s response or make a finding of the kind Mr B wants.

Newcastle upon Tyne City Council (21 007 494)

Statement Closed after initial enquiries Safeguarding 17-Jan-2022

Summary: We will not investigate Ms B’s complaint about the care provided to her late grandmother, Mrs C. This is because we could not likely add to previous investigations of what happened or achieve a significantly different result.

City of Doncaster Council (21 013 043)

Statement Closed after initial enquiries Safeguarding 17-Jan-2022

Summary: We will not investigate this complaint about the care arranged by the Council for Mrs Z. She sadly died in 2019 so we cannot seek to remedy any injustice she might have suffered. Moreover, any injustice suffered by her daughter, Mrs X is not significant enough to warrant an investigation so long after what happened.

Wirral Metropolitan Borough Council (21 009 046)

Statement Not upheld Safeguarding 13-Jan-2022

Summary: Mrs X complains about the outcome of the Council’s safeguarding investigation into the care provided to her late father. There was no fault in how the Council carried out its safeguarding investigation. Further investigation by us would unlikely lead to a different outcome.