Archive has 181 results
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Liverpool City Council (21 006 413)
Statement Not upheld Safeguarding 21-Mar-2022
Summary: Mrs B complains the Council has not properly completed a safeguarding enquiry. The Council is not at fault.
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London Borough of Lewisham (21 006 276)
Statement Upheld Safeguarding 17-Mar-2022
Summary: Ms X complained about the care provided to Mr Y and the way the Council dealt with her complaint about this. Ms X says Mr Y and Mrs Y were a danger to each other and the Council did not safeguard them. Ms X felt unsupported and ignored by the Council at a time of crisis. We found the Council was at fault in the support it provided and the way it dealt with Ms X’s complaint. It has agreed to apologise and take action to avoid similar problems in future.
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Statement Not upheld Safeguarding 17-Mar-2022
Summary: Mr and Mrs X complained that the Council failed to properly deal with safeguarding concerns they raised about Mr X’s brother’s care of their mother. They also complained the Council should have done more to help Mr X’s brother. Mr and Mrs X said that being excluded from the mother’s life at the end of her life caused them distress. We do not find the Council at fault.
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West Berkshire Council (21 005 908)
Statement Upheld Safeguarding 16-Mar-2022
Summary: Ms X complained on the late Mrs Y’s behalf, that the Council did not deal properly with a safeguarding concern. It did not provide an advocate to support her and did not inform family what was happening. Ms X says it was traumatic to see the unfinished safeguarding enquiry referred to on Mrs Y’s death certificate. We found the Council was at fault in the way it dealt with the safeguarding concern. The Council has already apologised and made a £250 charitable donation in Mrs Y’s name, to remedy the injustice to the family. The Council has also agreed to complete the actions we recommended to avoid similar problems in future.
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Darlington Borough Council (21 003 967)
Statement Upheld Safeguarding 15-Mar-2022
Summary: Ms X complained on behalf of Mr Y that the Council failed to carry out its safeguarding duties towards him following Mr Y’s request for help and support. Ms X says the Council’s actions have had a negative impact on Mr Y’s mental health. We have found fault by the Council in this matter. The Council has agreed to apologise to Mr Y and make a payment to recognise the uncertainty caused by the fault identified.
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Essex County Council (21 008 002)
Statement Upheld Safeguarding 15-Mar-2022
Summary: There was some fault in the way the Council investigated safeguarding concerns into Mrs C’s care at the care home. The Council has agreed to apologise to Mr B.
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London Borough of Camden (21 016 393)
Statement Closed after initial enquiries Safeguarding 15-Mar-2022
Summary: We will not investigate this complaint about how the Council has dealt with concerns about Mr X and his family. This is because there is no evidence of fault by the Council.
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Hertfordshire County Council (21 007 188)
Statement Upheld Safeguarding 03-Mar-2022
Summary: The Council has already upheld the complaint that there was fault in the care provided to Mr D and this fault has been remedied. There was no fault in the way the Council decided whether to invite Mr C to a meeting with Mr D and its communications regarding this.
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Rotherham Metropolitan Borough Council (21 001 468)
Report Upheld Safeguarding 28-Feb-2022
Summary: Miss X and Mrs Y complained the Council: stopped them from seeing, Mr P, who Miss X considers to be her step-father, when he was in hospital and in a care home. They say the Council has not explained why they were not allowed to visit Mr P; stopped them from giving Mr P his personal belongings; and took safeguarding action against them but did not tell them what it was for at the time. Miss X and Mrs Y say the Council’s actions have caused them distress and frustration because they were only allowed to see Mr P for a short time before he died.
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Birmingham City Council (21 016 277)
Statement Closed after initial enquiries Safeguarding 28-Feb-2022
Summary: We will not investigate Mr X's complaint about the care given to his relative. It is late and there are no good reasons he did not complain sooner.