Archive has 266 results
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Nottinghamshire County Council (21 012 211)
Statement Closed after initial enquiries Residential care 23-Feb-2022
Summary: We cannot investigate this complaint about the Council’s assessment of Ms B. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot consider a complaint when the Council has taken court action.
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Statement Closed after initial enquiries Residential care 22-Feb-2022
Summary: We will not investigate this complaint about the Care Provider’s staff or missing items which belonged to the complainant’s mother. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice is not significant enough to warrant an investigation and it is unlikely we could add anything to the response the complainant has already received.
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Barchester Healthcare Homes Limited (21 006 838)
Statement Closed after initial enquiries Residential care 21-Feb-2022
Summary: We will not investigate this complaint about how the care the complainants husband received in his care home between 2016 and early 2020. This is because the events happened too long ago and I see no good reason to exercise discretion and investigate them now.
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London Borough of Harrow (21 001 179)
Statement Upheld Residential care 16-Feb-2022
Summary: The complainant, Mr C lives in a care home. Some items of his clothing went missing. There was fault by the care provider in how it responded to the complaints.
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Burlington Care (Hull) Limited (21 005 781)
Statement Upheld Residential care 16-Feb-2022
Summary: The Care Provider is at fault for failing to support Mr D with dignity and respect, manage his urostomy bag correctly, protect his property, and respond to complaints effectively. The Care Provider has apologised for some of the faults identified and made some procedural changes. The Care Provider has also agreed to pay £400 to the complainants to acknowledge their personal injustice, provide staff training, and review procedures to prevent a recurrence of the failings.
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Sefton Metropolitan Borough Council (21 015 195)
Statement Closed after initial enquiries Residential care 16-Feb-2022
Summary: We will not investigate this complaint about standards of care at a residential home. Our involvement could not provide a meaningful remedy and the Information Commissioner is best placed to help Mrs X access records about Mr X’s respite stay.
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Kingsley Care Homes Ltd (21 014 958)
Statement Closed after initial enquiries Residential care 16-Feb-2022
Summary: We will not investigate Mr X’s complaint about the respite care provided to his later father, Mr Y. This is because we cannot provide Mr Y with a remedy for any fault an investigation might uncover, and it is unlikely we could add to the care provider’s response.
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Worcestershire County Council (21 015 041)
Statement Closed after initial enquiries Residential care 16-Feb-2022
Summary: We will not investigate this complaint about the care and support Mrs D received from her Care Provider. Further investigation could not add to the Care Provider’s responses or make a different finding of the kind Ms B wants.
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Barchester Healthcare Homes Limited (21 013 657)
Statement Closed after initial enquiries Residential care 16-Feb-2022
Summary: We will not investigate this complaint about the Care Provider’s contingency plans should the lift in one of its care homes not be available. This is because there is not enough evidence of fault and it is unlikely we could add anything to the response the complainant has already received.
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London Borough of Croydon (21 013 981)
Statement Closed after initial enquiries Residential care 16-Feb-2022
Summary: We will not investigate this complaint about the care Mr Y received in a care home. That is because there is insufficient evidence Mr Y has been caused an injustice and any injustice caused is not significant enough to warrant further investigation.