Archive has 266 results
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Buckinghamshire Council (21 015 937)
Statement Closed after initial enquiries Residential care 02-Mar-2022
Summary: We will not investigate this complaint about the Council’s failure to place Mrs Y in a care home closer to Mr X. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is nothing further we could achieve as the Council has now moved Mrs Y to a care home closer to Mr X.
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London Residential Healthcare Limited (21 009 703)
Statement Upheld Residential care 01-Mar-2022
Summary: The Care Provider acknowledged the care provided to Mrs Y was below an acceptable standard before the involvement of this office, but it did not offer an appropriate remedy for the injustice caused.
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Kent County Council (21 006 721)
Statement Upheld Residential care 01-Mar-2022
Summary: Mrs B says the care home commissioned by the Council neglected and abused her mother and, in investigating those concerns, the Council failed to properly consider the evidence. The Council failed to consider all parts of the referral but there is no fault affecting its decision that there was insufficient evidence of neglect in this case. A reminder to officers is satisfactory remedy.
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Statement Not upheld Residential care 01-Mar-2022
Summary: We found no fault by the Council and Bornel Care with regards to the care they provided to Mr C, a young man with complex needs.
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West Sussex County Council (21 000 200)
Statement Upheld Residential care 01-Mar-2022
Summary: We found fault by a care home acting on behalf of the Council regarding the care it provided to Mr X, an elderly man with complex care needs. We found the care home failed to support Mr X and his wife, Mrs X, to make an informed choice about his GP registration. We also found the care home failed to administer palliative medication to Mr X as prescribed. In addition, we found fault by the Practice as it failed to discuss Mr X’s end of life management plan with Mrs X. These failings caused Mrs X distress. The Council and Practice will apologise for this fault and take action to prevent similar problems occurring in future.
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Amberley Lodge Care Home (21 000 200a)
Statement Upheld Residential care 01-Mar-2022
Summary: We found fault by a care home acting on behalf of the Council regarding the care it provided to Mr X, an elderly man with complex care needs. We found the care home failed to support Mr X and his wife, Mrs X, to make an informed choice about his GP registration. We also found the care home failed to administer palliative medication to Mr X as prescribed. In addition, we found fault by the Practice as it failed to discuss Mr X’s end of life management plan with Mrs X. These failings caused Mrs X distress. The Council and Practice will apologise for this fault and take action to prevent similar problems occurring in future.
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Nottingham City Council (21 000 244)
Statement Upheld Residential care 01-Mar-2022
Summary: There was fault as the Home failed to monitor the call bell response times and failed to provide appropriate records relating to two falls Mrs C suffered. The Home gave contradictory explanations on how one of the falls occurred. The records also say that Mrs C’s call bell and mat were unplugged on one occasion. The Council which commissioned the Home has agreed to apologise to Mrs C’s son and pay a financial remedy.
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Devon County Council (21 007 609)
Statement Upheld Residential care 25-Feb-2022
Summary: Ms X complained about the care her late mother, Mrs Y, received at the Council commissioned Care Home. The Care Provider was at fault. There were errors in how staff at its Care Home communicated information about Mrs Y’s care amongst each other and with other healthcare professionals and with how staff recorded information about her care. A safeguarding investigation identified faults by the Care Home. The Care Provider recognised the faults and put measures in place to improve its service. The Council has agreed it will apologise to Ms X and make a symbolic payment of £150 to acknowledge the distress and frustration the faults caused her. The Council will also provide evidence to show the Care Provider has actioned the lessons it learned.
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Minster Care Management Limited (21 003 461)
Statement Upheld Residential care 24-Feb-2022
Summary: Mrs X complains on behalf of Mrs Y about the care provided to her at Greenacres Care Home and its refusal to let her return to the home from hospital. Mrs X says this impacted Mrs Y’s health and caused her distress and confusion. We find the Care Provider was not at fault in the care it provided or in its decision for Mrs Y not to return. However, it was at fault in the way it kept Mrs Y’s records and communicated with the family. It has agreed to apologise and take action to improve record keeping and communication.
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Lancashire County Council (21 015 439)
Statement Closed after initial enquiries Residential care 23-Feb-2022
Summary: We will not investigate this complaint about the care that the complainants late mother in law received in 2018. This is because the events happened too long ago, and I see no reason why the complaint could not have been made sooner.