London Borough of Brent (20 004 266)

Statement Upheld Other 30-Mar-2022

Summary: We found fault with the care and treatment provided to Mr B over the period June 2018 to May 2019. These faults caused avoidable distress and frustration to Ms B. We recommended an apology, service improvements and financial recompense to address this injustice

Cheshire East Council (21 017 423)

Statement Closed after initial enquiries Other 29-Mar-2022

Summary: We will not investigate this complaint about the time it has taken to relinquish an appointeeship and the Council’s response to complaints. That is because there is not enough evidence of fault in the Council’s process and an investigation would not add to the Council’s response.

Royal Borough of Greenwich (21 005 129)

Statement Upheld Other 29-Mar-2022

Summary: The Council refused to fund adaptations to a specialist bed. Consequently, Ms X does not have a bed that meets her needs.

East Sussex County Council (21 007 637)

Statement Upheld Other 28-Mar-2022

Summary: Mrs B complained about the care provided to her late husband, Mr B, by a care provider commissioned by the Council and the CCG to meet his aftercare needs. We found the care provider failed to properly record Mrs B’s late husband’s needs around eating and food consistency. As a result, Mrs B is left with uncertainty about whether the care provider met his needs in this area. We also found the care provider failed at times to communicate with Mrs B about changes in her husband’s health despite her being his attorney for health and welfare. This is likely to have caused her avoidable distress. However, the care provider acted to improve when it dealt with Mrs B’s complaint. The Council and the CCG have agreed to our recommendations and will apologise to Mrs B and pay her £250 each.

London Borough of Hackney (21 013 253)

Statement Closed after initial enquiries Other 28-Mar-2022

Summary: Ms B complains on behalf of her mother, Ms A, about her care and treatment. We will not investigate the complaint as we are not satisfied Ms A has fully consented to Ms B complaining to us on her behalf. We do not therefore consider Ms B suitable to bring the complaint to us.

London Borough of Camden (20 007 149)

Statement Closed after initial enquiries Other 28-Mar-2022

Summary: The Ombudsmen have decided not to investigate Mrs A’s complaint about her mother’s care and support between 2003 and 2018. There is insufficient evidence of serious or continuing injustice and given the time that has passed, investigation is unlikely to achieve more. The Ombudsmen will not investigate more recent complaints because these have not yet been through the complaints procedures with the relevant organisations.

West Sussex County Council (20 012 815)

Statement Not upheld Other 27-Mar-2022

Summary: Mr B complained his supported housing provider did not repay him any money for the time he was not living in his flat between March and June 2020. There was no fault by the Council.

Brighton & Hove City Council (21 000 348)

Statement Upheld Other 25-Mar-2022

Summary: Dr B complained ESC Council and the NHS Trust failed to properly safeguard her when it undertook an investigation into allegations of physical assault when she lived in a care home jointly funded by the CCG and BHC Council. She also complained about the home’s investigation and its decision to serve notice to end the placement. We found fault in the safeguarding protection plan put in place by ESC Council and as a result Dr B experienced avoidable distress. We also found fault in the way the jointly funded home completed its investigation, and this is likely to have meant Dr B missed an opportunity to have her views and outcomes properly recorded. The Councils and the CCG agreed to our recommendations and will arrange for Dr B to receive a written apology for the injustice caused. ESC Council will also remind its officers of the importance of updating safeguarding documentation.

Leeds City Council (21 010 306)

Statement Not upheld Other 23-Mar-2022

Summary: Ms X complained about the Council’s actions in passing on information from her daughter’s father, and some comments it made to him. She said these resulted in an inappropriate safeguarding referral and court action which caused her to spend a lot of time in court defending herself. We find the Council was not at fault.

London Borough of Enfield (21 012 554)

Statement Closed after initial enquiries Other 23-Mar-2022

Summary: We will discontinue our investigation into Ms A’s complaint. The Office of the Public Guardian is currently investigating concerns about Ms A acting as her daughter’s lasting power of attorney. We cannot say Ms A is a suitable representative for her daughter.