Archive has 139 results
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London Borough of Hounslow (21 010 267)
Statement Closed after initial enquiries Domiciliary care 01-Mar-2022
Summary: We will not investigate this complaint that the Council delayed in replacing Ms Y’s washing machine and completing plumbing repairs to her home. That is because there is insufficient evidence of fault to warrant further investigation.
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Norfolk County Council (21 015 174)
Statement Closed after initial enquiries Domiciliary care 28-Feb-2022
Summary: We will not investigate this complaint about Mr Y’s domiciliary care. We could not achieve a meaningful remedy, and the courts are better placed to deal with claims for compensation.
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London Borough of Brent (20 005 928)
Statement Upheld Domiciliary care 28-Feb-2022
Summary: Ms X complained about the care provided to her father, Mr Y, and the way the Council dealt with her complaints about that. She said this caused significant distress. We find the Council at fault. It has agreed to reimburse Mr Y 50% of his contribution to his care and pay Ms X £600. It has also agreed to take action to avoid similar problems in future.
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Kirstens Care Ltd (21 007 132)
Statement Upheld Domiciliary care 28-Feb-2022
Summary: Ms X complained about the standard of care provided to her brother, Mr T over forty days in summer 2021 by Kirstens Care Ltd. There was fault in Kirstens Care’s record keeping and complaint handling which caused Ms X uncertainty about the level of care received by Mr T and frustration. Kirstens Care Ltd agreed to apologise to Ms X for the frustration and uncertainty and to make service changes to prevent a reoccurrence of events.
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Kingston Upon Hull City Council (21 010 343)
Statement Upheld Domiciliary care 24-Feb-2022
Summary: Home care staff commissioned by the Council failed to follow the correct procedure when Mrs Y was unwell. The Council then failed to deal with Mrs X’s complaint about this properly.
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London Borough of Croydon (21 000 948)
Statement Not upheld Domiciliary care 22-Feb-2022
Summary: Mr B says the Council charged his parents for care they did not receive and which the Council had said they would not be charged for. There is no fault by the Council.
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Statement Upheld Domiciliary care 21-Feb-2022
Summary: The Care Provider accepts there were errors in the administration of Mrs Y’s medication. I am satisfied the Care Provider took appropriate action to deal with the matter before the complaint came to this office. There is no outstanding injustice that requires a remedy from this office.
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Evergreen Care Trust (20 013 597)
Statement Upheld Domiciliary care 16-Feb-2022
Summary: Miss C said The Evergreen Care Trust was at fault for ending a contract with her without reason and for charging her for a service she did not receive. Evergreen Care Trust was at fault for terminating Miss C’s contract without allowing her to comment on allegations made against her by staff members. This caused Miss C injustice because she was distressed. Evergreen Care Trust has already apologised for that fault and waived a month’s fees. No further remedy is required. Evergreen did not charge Miss C for a service she did not receive.
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Central Bedfordshire Council (21 015 213)
Statement Closed after initial enquiries Domiciliary care 16-Feb-2022
Summary: We will not investigate this complaint about lack of end-of-life care being provided to Mrs C. This is because further investigation by the Ombudsman could not add to the care provider’s responses or make a different finding.
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North Yorkshire County Council (21 015 162)
Statement Closed after initial enquiries Domiciliary care 15-Feb-2022
Summary: We will not investigate this complaint about the damage caused to the complainant’s worktop. It would be reasonable for the complainant to take the matter to court.