Archive has 139 results
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Lincolnshire County Council (21 002 021)
Statement Closed after initial enquiries Domiciliary care 06-Jul-2021
Summary: We will not investigate Mr B’s complaint about the Council charging him for care. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.
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Independent People Homecare Services (20 005 910)
Statement Not upheld Domiciliary care 01-Jul-2021
Summary: The care provider’s records show Mrs X refused replacement care after her disabled son Mr A injured his care worker, and that she asked to terminate the contract. The actions of the care provider in asking for the payment of notice specified in the contract did not cause injustice to Mrs X or Mr A.
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Rochdale Metropolitan Borough Council (20 009 633)
Statement Upheld Domiciliary care 29-Jun-2021
Summary: Mr X complains about overcharging his late father-in-law, Mr Y, by the Council’s care provider Comfort Call Tameside. The Council accepts Mr Y was overcharged. It has remedied the injustice by repaying money to his estate and paying financial redress to Mr X for the distress caused and the time and trouble it has put him to. It needs to identify anyone else who has been affected and repay any overpayments.
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County Care Berkshire Ltd (18 008 976)
Statement Upheld Domiciliary care 23-Jun-2021
Summary: Ms X suffered injustice due to fault in the way County Care Berkshire Limited provided a home care service to her late mother, Mrs A. We have made recommendations for a remedy. Sadly Mrs A passed away after Ms X made the complaint so it is too late to provide a remedy for her.
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Statement Upheld Domiciliary care 23-Jun-2021
Summary: Mr D complained about the domiciliary care his mother, Ms E, received from the Care Provider. We find that Mr D and Ms E suffered an injustice when the Care Provider failed to provide suitable care to Ms E. The Care Provider has agreed to our recommendations to address this injustice.
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Kent County Council (20 009 349)
Statement Not upheld Domiciliary care 22-Jun-2021
Summary: Mr B complained that the Council delayed in making suitable care arrangements for his mother, Mrs C when she was discharged from hospital. We find no fault with the Council’s actions.
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Churchill Health Care Ltd (20 008 754)
Statement Upheld Domiciliary care 18-Jun-2021
Summary: Mr X complained about the quality of care provided to his father Mr Y. There were issues with communication between the care provider and Mr Y about late calls or staffing changes, and the support plan was not clear about which domestic tasks staff would carry out. This was fault and is likely to have caused Mr Y some anxiety. There was no fault in the way the care provider decided it could not support Mr Y with a bath or in the way it reached the decision to end the care package. It has already undertaken procedural changes to address these faults. It has also agreed to apologise to Mr Y and pay him £100 to acknowledge the impact of the faults.
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Norfolk County Council (20 014 484)
Statement Closed after initial enquiries Domiciliary care 14-Jun-2021
Summary: We will not investigate Mr B’s complaint that the Council has refused to provide him with access to his late mother’s, Ms C’s care records. This is because it would be reasonable for Mr B to ask the Information Commissioner’s Office (ICO) to decide whether he should have access to the information he wants.
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Platinum Community Care Limited (20 006 080)
Statement Upheld Domiciliary care 07-Jun-2021
Summary: Miss X complains on behalf of Mrs Y that Platinum Community Care Limited overcharged Mrs Y for care provision. Miss X complains the care provider sent two carers per visit when Mrs Y only required one. Miss X says this caused financial loss to Mrs Y. We have found fault by the care provider who has agreed to provide a remedy to address the injustice caused.
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South Tyneside Metropolitan Borough Council (20 009 423)
Statement Not upheld Domiciliary care 02-Jun-2021
Summary: Ms C complained the homecare provider, commissioned by the Council, left her mother without support from her care workers for 18 hours. We decided to discontinue our investigation, because the injustice that Mrs M actually experienced was not sufficient to justify our continued involvement.