Archive has 139 results
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London Borough of Merton (20 011 610)
Statement Not upheld Domiciliary care 10-Aug-2021
Summary: The Council considered Ms X’s circumstances properly and offered care and support appropriate to her eligible assessed needs. It was not fault on the part of the Council to change to commissioned services instead of Direct Payments, in accordance with its policy.
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City of Bradford Metropolitan District Council (20 005 052)
Statement Upheld Domiciliary care 09-Aug-2021
Summary: Mr B complains about the care provided to his late father, Mr C, by carers commissioned by the Council. The Council was at fault in that the care provider acting on its behalf failed to provide an adequate service to Mr C causing distress to him and his family. In recognition of the injustice caused, the Council has agreed to apologise to Mr B and make a payment.
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Statement Upheld Domiciliary care 04-Aug-2021
Summary: Mrs X complains the Care Provider failed to properly care for her mother, resulting in her suffering a fall which contributed to her death. We find fault by the Care Provider causing distress. We recommend it provides an apology and payment to Mrs X and that it takes further action to prevent recurrence.
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Cambridgeshire County Council (21 003 649)
Statement Closed after initial enquiries Domiciliary care 04-Aug-2021
Summary: We will not investigate this complaint about damage to Mr X’s home and the actions of a social worker.
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Ethical Homecare Ltd (20 011 709)
Statement Not upheld Domiciliary care 03-Aug-2021
Summary: We could not achieve anything further by continuing to investigate this complaint.
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Cambridgeshire County Council (21 001 968)
Statement Closed after initial enquiries Domiciliary care 28-Jul-2021
Summary: We will not investigate Mrs B’s complaint about the invoices the Council sent to her father for his care service. This is because there is not enough evidence for us to reach a safe conclusion.
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Lancashire County Council (20 009 792)
Statement Upheld Domiciliary care 27-Jul-2021
Summary: Mr X complained the Council commissioned care provider failed to take action when his mother got a pressure sore. The care provider was at fault as it failed to follow its procedures. There was no fault in the way the Council carried out a safeguarding investigation into Mr X’s concerns although there was an error in the letter it sent to Mr X and it delayed responding to Mr X’s complaint. The remedy the Council has offered Mrs Y and Mr X through its complaints’ procedure is appropriate. In addition, it has agreed to pay Mr X £100 to acknowledge the frustration caused by the delay in its complaints process.
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Independent People Homecare Services (20 010 369)
Statement Upheld Domiciliary care 14-Jul-2021
Summary: Mrs X complains the care provider failed to provide a suitable carer for her care needs. As a result, she had no choice but to commission an alternative care provider. We find fault with the care provider and have made recommendations.
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Cumbria County Council (20 001 814)
Statement Upheld Domiciliary care 12-Jul-2021
Summary: Mr X complained the Council’s Generic Domiciliary Care policy financially disadvantaged his disabled mother, Mrs Y. He said the Council also incorrectly charged for Mrs Y’s care. We do not find fault with the Council’s policy. However, the Council was at fault for incorrectly charging Mrs Y for care she did not receive and for failing to respond to Mr X’s complaints. The Council has already recalculated Mrs Y’s care costs. It has agreed to apologise to Mr X and pay him £100 in recognition of the avoidable time and trouble he has gone to in pursuing his complaints. It will also remind relevant staff to follow the Adult Social Care complaints policy.
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Statement Closed after initial enquiries Domiciliary care 08-Jul-2021
Summary: We will not investigate this complaint about Mr X’s care provider sharing information with the Council without his consent. The Information Commissioner’s Office (ICO) would be the best organisation to deal with this.