North Somerset Council (21 001 477)

Statement Not upheld Domiciliary care 06-Sep-2021

Summary: The investigation will be discontinued. The Council adequality investigated Mr X’s complaint about the training given to a carer attending his mother. A suitable remedy has been proposed.

Salford City Council (21 004 407)

Statement Closed after initial enquiries Domiciliary care 06-Sep-2021

Summary: We will not investigate Mrs S’s complaint about her mother’s, Mrs T’s, Care Provider leaving the windows open causing bees to enter the property. This is because we could not make this finding. Neither Mrs S or Mrs T have been caused a significant enough injustice because of the actions of the Care Provider to warrant an Ombudsman investigation.

Wiltshire Council (20 011 682)

Statement Not upheld Domiciliary care 03-Sep-2021

Summary: There was no fault in Mrs Y’s nutritional care in a nursing home arranged by a council. There was also no fault in the social worker completing an assessment remotely. The social worker liaised with health professionals as part of the assessment and this was in line with Care and Support Statutory Guidance. So we did not uphold Mr X’s complaints.

London Borough of Ealing (20 012 940)

Statement Not upheld Domiciliary care 03-Sep-2021

Summary: I have found no evidence of fault by the Council in the way it dealt with Mrs Y’s domiciliary care package

Dudley Metropolitan Borough Council (21 000 367)

Statement Not upheld Domiciliary care 02-Sep-2021

Summary: We stopped investigating Mr X’s complaint about his mother Mrs Y’s home care because there is no injustice to Mrs Y.

Royle Care Limited (21 004 165)

Statement Closed after initial enquiries Domiciliary care 01-Sep-2021

Summary: We will not investigate this complaint about the Care Provider’s decision not to give the complainant a refund. This is because there is insufficient evidence of fault by the Care Provider and because the complainant could take action in the small claims court.

Midshires Care Limited (20 009 287)

Statement Not upheld Domiciliary care 27-Aug-2021

Summary: Mr X complains that a care provider made an unannounced visit to his mother in her home. The complaint was closed because the actions Mr X complained about have not caused his mother an injustice to warrant further pursuit of the matter by the Ombudsman.

Portsmouth City Council (21 004 371)

Statement Closed after initial enquiries Domiciliary care 19-Aug-2021

Summary: We will not investigate this complaint about lack of care provided to Mr C’s brother, Mr D. This is because neither Mr C nor Mr D have suffered a significant enough injustice to warrant an Ombudsman investigation.

London Borough of Ealing (19 017 276)

Report Upheld Domiciliary care 12-Aug-2021

Summary: Ms X complained about the care provided to her mother, Mrs M by a domiciliary care agency acting on behalf of the Council and the subsequent safeguarding investigation carried out by the Council.

City of Wolverhampton Council (20 008 211)

Statement Upheld Domiciliary care 11-Aug-2021

Summary: the complainant says a care provider commissioned by the Council failed to properly manage financial support for the client. The Council said its care provider responded to the complaint, but it had yet to complete a full investigation and offered to do so. We found the Council through its commissioned Care Provider acted with fault and recommended a proportionate remedy.