Archive has 333 results
-
Herefordshire Council (21 013 974)
Statement Closed after initial enquiries Charging 27-Jan-2022
Summary: We will not investigate this complaint about the Council pursuing Mrs C’s estate for payment it says she owed. This is because further investigation by the Ombudsman could not add to the Council’s responses or make a different finding.
-
London Borough of Lambeth (21 014 043)
Statement Closed after initial enquiries Charging 27-Jan-2022
Summary: We will not investigate this late complaint about charges for Mr X’s mother’s care. There is no good reason Mr X did not bring his complaint to us sooner.
-
Manchester City Council (21 009 406)
Statement Upheld Charging 27-Jan-2022
Summary: Mrs A complains on behalf of her niece, Mrs B, that she was wrongly charged for care home fees. During our consideration of the complaint, the Council told us there had been an error on Mrs E’s account. The Council has apologised and offered to refund £2145 to Mrs B. This provides the remedy Mrs A is seeking and therefore we will not investigate the complaint.
-
West Sussex County Council (21 012 773)
Statement Closed after initial enquiries Charging 26-Jan-2022
Summary: We will not investigate this complaint about how the Council managed care home fees for the complainants’ mother. This is because the events happened too long ago and I see no reason to exercise discretion and investigate the matter now.
-
London Borough of Haringey (21 006 438)
Statement Not upheld Charging 24-Jan-2022
Summary: There was no fault by the Council in a complaint which alleged it unfairly raised the contribution the complainant’s uncle makes towards the cost of his care.
-
Essex County Council (21 007 259)
Statement Closed after initial enquiries Charging 24-Jan-2022
Summary: Mr X says the Council charged his late father for palliative care even though he was told the Council would not charge for the care. Mr X also says his father was charged for periods when he returned home from hospital and should have received charge free care under the reablement programme. No further action is needed as the issue is not one the Ombudsman can deal with.
-
London Borough of Hounslow (21 003 942)
Statement Not upheld Charging 21-Jan-2022
Summary: The complainant complained the Council failed to include in her late mother’s financial assessment the valuation it had placed on her home resulting in her being liable for the full costs of her residential care. The complainant says the Council failed to seek an independent valuation as provided for under the Care Act 2014. The Council said it followed the correct procedure, considered the likely value of the property on the open market and this was not challenged for several years. We found the Council acted without fault.
-
Gloucestershire County Council (21 005 507)
Statement Upheld Charging 20-Jan-2022
Summary: Mr C complained on behalf of his son, D. Mr C complained about the way the Council carried out its financial assessment and decreased D’s allowances. We found fault with the Council. The Council agreed actions to remedy the injustice to D.
-
Statement Not upheld Charging 19-Jan-2022
Summary: Mrs B complained that the Council was being unreasonable in asking her to pay back over £6000 arrears of charges for her daughter’s respite care. She did not realise she had to inform the Council of a change in her daughter’s income because the household income remained at the same level. We have not found fault with the actions of the Council.
-
London Borough of Bromley (21 000 422)
Statement Upheld Charging 18-Jan-2022
Summary: Ms T complains on behalf of Miss X about how the Council wrongly completed Miss X’s financial reassessment and miscalculated her domiciliary care fees. There was fault by the Council in how it completed a financial reassessment for Miss X. The Council was also at fault when it continued to pay into Miss X’s direct payment account despite Miss X telling it she was not using the care services. This has caused Miss X significant distress and inconvenience. The Council will take action to remedy the injustice caused.