Archive has 333 results
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Statement Closed after initial enquiries Charging 17-Feb-2022
Summary: We will not investigate this complaint from Miss X and Mrs Y about charges for domiciliary care arranged for their late father. This is because the complaint does not meet the tests in our Assessment Code which we use to decide which complaints to investigate. The complaint is late and could have been brought to the Ombudsman much sooner.
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Birmingham City Council (21 014 109)
Statement Upheld Charging 17-Feb-2022
Summary: We will not investigate this complaint about the Council incorrectly invoicing Mr X for care services or delays in responding to his complaint. This is because the Council has already apologised and cancelled the charges and there is nothing further we could achieve from an investigation of the complaint.
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West Northamptonshire Council (21 014 853)
Statement Upheld Charging 16-Feb-2022
Summary: We will not investigate this complaint about the Council’s communication with the complainant regarding payment of a deferred payment agreement account and delayed removal of the charge on his mother’s property. This is because it is unlikely we would now add to the Council’s investigation or achieve a significantly different outcome for him.
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East Sussex County Council (21 003 786)
Statement Upheld Charging 15-Feb-2022
Summary: Ms C complained about the way in which the Council carried out a financial assessment for her mother’s care home placement. Ms C said it took a lot of time and trouble to get the appropriate outcome, which caused her distress. We found there were delays in the process that should have been avoided. The Council has agreed to apologise for these.
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London Borough of Barking & Dagenham (20 014 282)
Statement Not upheld Charging 15-Feb-2022
Summary: Mr B complained that the Council issued a backdated invoice to his mother for care which he had tried to cancel and was often not provided. The Ombudsman found no fault on the Council’s part.
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Statement Closed after initial enquiries Charging 15-Feb-2022
Summary: We will not investigate this complaint about the Council’s decision to include the complainant’s mother’s 50% share in a property in its financial assessment. This is because there is not enough evidence of fault in the way the Council has dealt with the substantive issue to justify investigating.
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Conifers Care Homes Ltd (20 005 997)
Statement Upheld Charging 11-Feb-2022
Summary: Mrs X complains the Care Provider failed to reduce her late mother’s care fees when it successfully applied for Funded Nursing Care contributions. The Care Provider said it did not charge for services covered by the Funded Nursing Care contribution and so it has not overcharged for its services. We found the Care Provider acted in line with its terms and conditions but the lack of clarity over charging caused an injustice.
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London Borough of Croydon (21 011 494)
Statement Closed after initial enquiries Charging 09-Feb-2022
Summary: We will not investigate this complaint about social care invoices the Council sent to the complainant. That is because it is unlikely we would be able to add to the Council’s investigation or achieve a significantly different outcome for the complainant.
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West Northamptonshire Council (21 009 064)
Statement Closed after initial enquiries Charging 08-Feb-2022
Summary: We will not investigate Mr C’s complaint about the Council charging him a contribution towards his care costs. This is because there is not enough evidence of fault with the Council’s actions to warrant an Ombudsman investigation.
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Barchester Healthcare Homes Limited (21 004 286)
Statement Not upheld Charging 07-Feb-2022
Summary: Mrs X complains about Barchester Healthcare Homes Limited’s annual 5.9% increase in Mr Y’s care home fees. We cannot criticise Barchester over the annual fee increase.