Archive has 333 results
-
Statement Closed after initial enquiries Charging 25-Feb-2022
Summary: We will not investigate Mr X’s general complaint about care homes applying automatic annual fee increases without clear justification. This is because this matter has not caused Mr X a significant personal injustice. Where this is the case we will not investigate.
-
Statement Closed after initial enquiries Charging 24-Feb-2022
Summary: We will not investigate this complaint about care services for the complainant’s mother. That is because there is not enough evidence of fault to justify investigating and to call on the Council to waive the charges.
-
Oxfordshire County Council (21 012 445)
Statement Closed after initial enquiries Charging 22-Feb-2022
Summary: We will not investigate Mrs X’s complaint that the Council delayed in sending invoices for her mother’s contribution towards her care home charges, leading her to receive a large invoice she did not expect. This is because an investigation by this office could not add to the explanation and responses already provided via the Council’s previous investigation.
-
Cambridgeshire County Council (20 009 655)
Statement Not upheld Charging 22-Feb-2022
Summary: Mrs X complained about the Council’s refusal to disregard the late Mr Y’s property although she lived there with her partner. She says she will be made homeless if they force her to sell the property to pay Mr Y’s care costs. We found the Council was not at fault.
-
Northamptonshire County Council (20 010 011)
Statement Upheld Charging 22-Feb-2022
Summary: Mr B complains that the Council overcharged his late mother for her domiciliary and residential care. The Ombudsman considers that there were errors in the financial assessment for Mr B’s mother’s residential care and, as a result, she should have been charged more for her care. The Ombudsman considers the Council agreeing to write off the additional charges is a suitable remedy.
-
Bournemouth, Christchurch and Poole Council (20 004 813)
Statement Upheld Charging 22-Feb-2022
Summary: Mr X complained the Council charged him for care he was not aware he was going to be charged for. He said the Council continued to charge him even after he asked it to significantly reduce the amount of care provided because he did not want it, and the carers could not use the inadequate equipment. He said he was surprised and distressed to receive a large bill for care he did not ask for. We find the Council at fault. This fault caused Mr X injustice. The Council has apologised to Mr X. The Council has agreed to write off some of his outstanding bill, make a payment to Mr X to reflect the injustice caused, and make improvements to its service to avoid this happening in future.
-
Surrey County Council (21 015 567)
Statement Closed after initial enquiries Charging 22-Feb-2022
Summary: We will not investigate this complaint about the Council charging a top-up fee. This is because it is unlikely we will find evidence of fault with the actions taken by the Council. Mrs B could have complained in 2016 if she did not agree to paying a top up. There is no good reason to exercise discretion and investigate this late complaint now.
-
Kent County Council (21 008 339)
Statement Upheld Charging 21-Feb-2022
Summary: The Council was at fault for the way it decided not to disregard Mr X’s property when calculating his care costs. This means Mr X’s family cannot be sure his care costs are correct and whether entering into a deferred payment agreement with the Council is necessary. To remedy the injustice caused the Council has agreed to apologise and re-consider whether Mr X qualifies for a property disregard.
-
Calderdale Metropolitan Borough Council (21 013 991)
Statement Closed after initial enquiries Charging 21-Feb-2022
Summary: We will not investigate this complaint about care charges because there is insufficient evidence of fault by the Council. In addition, part of the complaint is late.
-
London Borough of Hammersmith & Fulham (21 005 608)
Statement Not upheld Charging 18-Feb-2022
Summary: Ms X complains the Council was at fault in the way it financially assessed her uncle, Mr Y for contributions towards care home fees. We have found no evidence of fault in the way the Council carried out a financial assessment on Mr Y, notified Ms X of the charges and pursued her for unpaid contributions as Mr Y’s attorney. So we have completed our investigation.